The Little One Coffee Shop - Primrose Hill — Restaurant in London

My local and as a regular user, they know me. A couple of the staff are really friendly and know my order as soon as I arrive. One member of staff is always brusque -- she probably doesnt intend to be, but it is how she comes across --customer service is important and so is feedback.

They are busy, but the coffee is usually good and worth the wait. So there should have been no excuse today, for my coffee to be of poor quality and cold. I threw it away. The "brusque lady" threw a napkin at me, although I had politely asked for it. A fellow customer kindly rescued it for me and looked aghast at the lady's manner --clearly, feeling rushed when there is a "run-on" is normal, but expressing it thus, isn't great for customer service. Sorry guys, raise your game. Service is better in Melrose and Morgan, coffee on a par, and worth the extra stretch...

It was by far the worst crêpe I’ve ever had in my life… I never thought such a thing as a bad crêpe could even exist.

It had a strange smell, almost like garbage, and the lemon was overly sour and even bitter. This was definitely not the typical “lemon sugar crêpe.” I’ve ever had.

Update: I apologize if this comes across as a harsh review, but honestly I was genuinely shocked. On Google Maps the rating system is from 1 to 5 stars, and mine was simply a “1.” I sincerely hope you will review your hygiene standards and ingredients, and also improve your rules...

Used to be such a nice little coffee spot. Coffee is generally too acidic, but the baked goods and crepes made up for it.

Recently though, staff seems clueless: regularly getting even basic orders wrong, crepes so baked they are crackers (because they lack the tools or training to make them quickly), selling Nutella crepes and realise long after the order is taken that they don’t actually have any, out of napkins….

A general sense of shell shock basically.

Shame, hope they get their act...