UTTERLY DISSAPOINTED BY STAFF BEHAVIOUR. I have ordered from this restaurant a couple of times and have always been satisfied with the food quality. I went to visit the place for the first time and dine in, however, the waiter's behaviour was INTOLERANT TOWARDS US. I am not mincing my words when I use the term RACIAL PROFILING. We ordered a dish with naan bread and were waiting to order again after having some of it, as per our usual habit when dining in. The waiter was behaving rudely with us as soon as he saw us enter into the restaurant. He could identify South Asians and his behaviour towards us was way different than with other Europeans who entered after us. When our order came, we politely asked him about the quantity of another dish that we were planning to order but his only answer was that it is 3 GBP. I reiterated myself a couple of times but he kept saying "it's 3 GBP you can order or eat this- you're confused from the starting and WASTING my time". We still were polite and asked him to add one of those and as soon as he turned he said in frustration towards the counter "YOU PEOPLE don't know what you want to order and just come here ACTING like them". We couldn't understand what happened and waited for a while until we couldn't take it anymore, we called him and asked him if he has any problem with us then let us know or we'll leave, there's no need to behave like this. His answer - "YOU CAN GO, YOU CAN GO I'LL TAKE THIS BACK". He picked up our order and took it back, naturally we stood up and left the place. I feel DISGUSTED by the thought of what happened in such a welcoming city. I am going to report this to the Crown Prosecution Service and the Small Claims Court.
*For context there were not a lot of people in the restaurant we were their only customer at the time, later joined by 2 other families so the waiter being frustrated by the number of orders is out...
   Read moreDuring our recent visit to The Monsoon on Brick Lane, we were warmly greeted by the street host, whose convincing charm led us into this family-run gem. The atmosphere was inviting, and the bossmanâs hospitality was immediately evident, setting the tone for a memorable dining experience.
The menu offered a plethora of authentic Indian dishes, each more enticing than the last. We commenced with the Monsoon Special Biryani, a dish that was both aromatic and flavorful, showcasing the chefâs mastery. The poppadums were crisp and accompanied by a selection of chutneys that tantalized our taste buds. ďżź
For our mains, the Chicken Tikka Masala stood out with its rich, creamy sauce enveloping tender pieces of chicken. The King Prawn Puri was another highlight, offering succulent prawns in a perfectly spiced gravy atop soft, fluffy bread. ďżź
Perchance, it was the unexpected 20% discount and complimentary drinks that elevated our experience, reflecting the establishmentâs generosity and commitment to customer satisfaction. The bossmanâs attentiveness and genuine interest in our dining pleasure did not go unnoticed, making us feel like esteemed guests rather than mere patrons.
The Monsoonâs reputation as a family business shines through in every aspect, from the heartfelt service to the meticulously prepared dishes. Perchance, itâs this dedication that has garnered them an 8.8/10 rating on TheFork, with particular praise for their quality of food and exceptional service. ďżź
In conclusion, our dining experience at The Monsoon was nothing short of exquisite. Perchance, itâs the combination of delectable cuisine, warm hospitality, and the charm of a family-run establishment that makes it a must-visit destination...
   Read moreOh. My. God. The Monsoon on Brick Lane is not just a restaurantâitâs a religious experience. The second I waltzed in, I was hit with an atmosphere so warm, so inviting, I half-expected a spotlight to shine down and a gospel choir to start harmonizing. And THENâplot twistâI found myself dining alongside an actual lord. Thatâs right, babes, I was breaking poppadums with nobility. Who else is doing it like me?
Now, letâs get into the food, because Iâm still emotionally recovering. The Monsoon Special Biryani? A dish so flavorful, so sensual, I briefly considered proposing to it. The poppadums? Ethereal. Crisp. Delicate, yet commanding. Quite frankly, the BeyoncĂŠ of poppadums. And letâs talk serviceâwhen I mentioned one dish had a little too much drama for my spice tolerance, they immediately offered to remake it. I declined (because Iâm nothing if not graceful), but the fact that they even offered? Hospitality at its absolute finest. Even got a thank you aperitif - so yummy!
Long story short: Monsoon is a cultural reset. A masterpiece. A life-changing event. If you havenât been, I fear for...
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