I love Kew Gardens. The conservation work they do is incredible, the dedication to protect and help plants and biodiversity thrive in the gardens and across the world. In this review I am of course talking only about the food facilities that happen to be situated in the garden’s. It is a real shame they are not ran by passionate caterers and staff. I took my family to the Orangery and the service was shocking. The set up of this incredible space could be improved. I know they do weddings here so it is possible. My experience here has been varied but todays experience took me to write this review. For a bank holiday Sunday there was not enough staff or at least experienced or helpful staff that proved to want to be there. The service was painfully slow. I can usually tolerate this but the food was not to the usual standard either. It was warm not hot. The price and the quality did not match by a long shot. I will therefore not will not be eating here again. I am very disappointed. I certainly will not be spending money in the restaurants at Kew Gardens again. Pack lunches from now on. I will make direct donations over my membership to the gardens then support these facilities which I feel let the garden’s down.