the rug - maida hill — Restaurant in London

Have been to the cafe a couple times before and was always welcomed with a smile and great hospitality, however, this time my experience was very different. The staff seemed annoyed and didn't really care to acknowledge our presence. They were out of two of the pastries I'd asked for (the espresso banana bread for my husband and vegan oatmeal cookie for myself) so I got the vegan cinnamon swirl and an iced matcha latte. I missed saying that I'd like oat milk but neither did the staff bother to ask for any allergies or what kind of milk I wanted considering I'd just ordered something vegan. I had about 2 sips of the matcha and realised that it wasn't oat milk so went back and told them that I'm lactose intolerant and requested for a replacement. They said they'd have to charge me for another one (I hadn't even had half of the drink so it seemed unreasonable)...I ended up wasting the 5 pounds that I spent on the matcha. The cinnamon swirl was 4.4 pounds and quite underwhelming. Overall, a terrible experience that costed me 10 pounds for one vegan cinnamon swirl! Quite disappointed as this was one of the nicest places on...

This hidden gem tucked away in the heart of London is truly revolutionizing the culinary scene with its unparalleled passion and innovative dishes. From the moment you step foot inside, you're greeted with an atmosphere that exudes warmth and creativity.

First and foremost, let's talk about the food. The menu at The Rug Cafe is a masterpiece in itself, boasting a diverse array of dishes that you won't find anywhere else in London. Each dish is a fusion of flavors and textures that are carefully curated to delight the senses. Whether you're craving something savory or have a sweet tooth that needs satisfying, there's something on the menu for everyone.

But what truly sets The Rug Cafe apart is their commitment to pushing the boundaries of traditional cafe fare. They're not afraid to experiment with bold flavors and unique ingredients, resulting in dishes that are as visually stunning as they are delicious. Every bite feels like a culinary adventure, and I find myself constantly eager to see what new creations they'll come up with next.

Thank you to the passionate and super friendly staff for pouring their...

I regret to say that my experience with the business in our neighborhood has been quite disappointing. When our building experienced a fire, many neighbors came together to support one another during this difficult time. Unfortunately, the staff and management of this establishment refused to cooperate or assist in any meaningful way. Their lack of empathy and unwillingness to help stood in stark contrast to the community spirit we desperately needed. Instead of offering support, their passive-aggressive attitude towards the situation was disheartening and unprofessional.

This experience has made me think twice about frequenting this establishment. It's crucial to support businesses that not only provide good products but also contribute positively to the community. Sadly, this business falls short on the latter. Consider this when deciding whether to visit or...