The Telegraph, Moorgate — Restaurant in London

Just came back from lunch for four people. Waitress forgot to register main dish for one of us. Few minutes after the other dishes were served we asked for the missing one. It took another few minutes for them to came up to the conclusion that she forgot to put in the system. When she came to apologize (not very willingly, though) I asked twice, whether the presented waiting time of 5-10 minutes is viable, what she confirmed. 13 minutes later our dishes were finished, missing one has not yet arrived. We decided to resign from it and asked for the bill - we were informed that the missing dish was excluded from the bill (wow, really?!?) and that we are not being charged for the service. I'm leaving 3 stars, as I like the food there, I've been there few times already in a much bigger group. Nonetheless in the future I will ask few times like dumb whether the waitress understood the order and ask her to read back the order (well, she has not write it down, that might be a clue...). So, if you have plenty of time and want to eat pub food - go there, just make sure your order has been...

What a very great shame about this venue. I gave it 4 stars last time around and have now pulled back to three. They are in a prime position. It's a great space with a good range of product. Staff are helpful and professional. But: service at the bar is abysmal. If you like recreating the frustration of being served at your student union bar - go for it. In fact, I've been to student unions recently that are swifter in transaction turnaround. Don't train staff on a Thursday, eh? Thursday is the new Friday, after all. And: the acoustic is harsh so avoid crowded times. The venue will doubtless continue to succeed - it's undeniably popular. But on its current glidepath it's unlikely to excel in delivery or expectation and probably can't articulate to management why it's not overcoming the transaction throughput throttle at its...

The CAO of our company was visiting from Boston and wanted to treat the office to drinks and appetisers. I was extremely impressed by the quality of service from the staff. Particularly Amira and Sergio! Throughout the night they were attentive and efficient never too far away if we had a request. All the employees (around 30 people) have been speaking about the service we received.

A huge thank you to them both for all their help! As the coordinator of work socials, there can be a lot to manage when organising work dos which can take away from the enjoyment of the activity. But having staff like Amira and Sergio makes my job so much easier, and allows me to enjoy the night along with my colleagues.

Again, a massive thank you...