Whittard of Chelsea Buckingham Palace Road — Restaurant in London

I would like to thank a sales assistant Uzma for serving us today at Whittards at Buckingham Palace road. Before approaching Uzma,I spoke to one of her colleague about a very popular tea flavour and she responded that it was sold out.The woman said that there is a smaller box for a bad value that is available.Luckily, I then approached Uzma and she said she will double check for reassurance. She then looked exactly where her colleague was looking, but she managed to find the flavour I was looking for within seconds and I was very happy. Thank you so much that there are people who care about customer service. I hope she will...

Beware their promo codes. Even though they advertise them globally (e.g. their "refer a friend" program), they don't work outside of the UK (so their customer service department tells me). And though I was lured into creating an account because of the promo code (which took a few moments), and it took me 4 days to find out why I couldn't use it (the T's & C's make no mention, so I had to await a response from customer support), now it will apparently take 30 days to close my account and be erased from their database. Dreadful, dreadful practices. Maybe their tea is great, but I'll never bother...

The tea is really good, the chocolate I'm not too sure. I feel like was very sweet. Also those teas I believe are not good at all for diabetics as they have sugar include. However, 3 stars is because of the staff there is a very rude woman in the till. I'm not sure if she has an illness or something but the people we were in the store at that moment we were not happy about it, she made us feel very...