Rise - Plant Kitchen + Movement Studio — Restaurant in Malvern Hills

Tasty food but we experienced very poor service.

It was somewhat busy on the day we visited, though not heaving. We queued and ordered food at the counter and were told it would be about 30 minutes. 30 minutes later we were told they didn't in fact have enough of what we ordered, so we'd have to change our order. Instead of taking our adjustment, however, we were told to go back to the bar and queue to re-order! We did this, standing in line for a few more minutes (the queue wasn't long, but they were being extremely slow at serving people) to change our order to something they had in stock. This should only have taken a moment, but the staff insisted we stand there while they struggled with their computer system to put the change in. Why did we need to stand there while they did this? No idea, but they insisted. They could surely have made a note of the change and put it in later when the computer was cooperating, or even just turned around and told the cook of the change - it's only one room, the cook was in touching distance. Instead we stood waiting for a few more minutes.

This was a bit annoying already, but ten minutes after we'd sat down again they came to our table to tell us that another meal on our order was not in stock, and yet again we had to queue, then stand at the bar for five full minutes just to say 'omelette, I guess, since you've no burgers' while the member of staff fiddled furiously with their iPad.

By this time, an hour after we'd first ordered and having spent twenty minutes standing up to fix their mess, our food finally arrived. Well, actually, three of the four people's food did. The omelette needed longer, apparently. It sure did! The last person's meal arrived several minutes after the rest of us had finished. The food was very tasty! Though the jackfruit fish and chips we had were portioned a little meagerly.

I've given them two stars for service as they were at least friendly, though unfortunately our whole experience was soured by...

I usually head here first whenever I am back in Worcestershire. So, as before, I checked the opening times on the website and google (9am), got here at 9:45, to be told by the staff inside that it isn't open until 10am this week. There's no opening hours sign outside, and I'll come back to this.

Returned shortly after 10am. One other couple ahead of me. Ordered my usual oatmilk latte, and a fairy cake, though thought £7.15 was somewhat steep. Sat down and waited. A man arrived and ordered. Original couple had their food. Then the man who ordered after me was given his food (perhaps because he knew the staff?). Then mine, 20+ minutes later, arrived. Again it was just a latte and a cupcake from the stand of them on the counter. Was given just a napkin for the cupcake so it was messy to eat (the person after me, who ordered a slice of cake and was served quickly, got his on a plate).

On leaving, queried how much my order was and, after some admin, I had been overcharged. I did get a refund for the difference.

Left, a bit dispirited by the experience. The most annoying thing is that this was NOT the first time I've turned up within the opening hours to find the cafe was closed until later, but the owners hadn't bothered to change the website, or put a notice of any kind on the door.

Sadly (I want to like and use this place, but see above) I'm going to look for other, more reliable, options for vegetarian and vegan coffees, cakes and meals on future...

Fancy a hearty meal after a hard morning's hike in the Malvern Hills? This is the place with an entirely vegan menu full of breakfast and lunch items (there's even dinner on Friday evenings).

Rise is a small cafe with indoor and outdoor tables. The interior decor has a lovely summery feel to it and feels welcoming from the get-go. Upon arrival you can sit where you like; the separate food and drinks menus are at the till and once you've decided you can put an order in at the same place where one of the two lovely female staff will take your order. If paying by card, they accept AmEx.

They use seasonal fresh produce for their food, and my does it show: Not only are their dishes beautifully presented when they arrive, they taste incredible too - I had the cooked breakfast which had such a good range of flavours and textures, from the crispy toast to the flavoursome scrambled tofu, complemented by soft avocado slices and beans. After a bit of a workout you can get Vivo Protein powder added to a smoothie - I had the Green Goddess which was delicious and just the right level of thickness.

In terms of the rest of the cafe, there's an all-gender toilet at the back. Be wary there's a step at the entrance door to overcome if you're in a wheelchair.

Overall, an excellent place in Great Malvern to solve your hunger during the day. Highly...