Manahatta Deansgate — Restaurant in Manchester

Firstly if I could I would give 0 Stars. Subject: Extremely Disappointing Experience at Your Venue

I am writing to express my utmost disappointment and frustration regarding the recent graduation party that I organized at your venue. I must say that the experience I had was far from what I expected from a professional and reputable event space. The numerous issues and lack of professionalism that transpired throughout the event have left me deeply dissatisfied and compelled to share my concerns with you.

To begin with, the process of organizing the event was plagued by a month of continuous back-and-forth communication. Despite our efforts to coordinate and plan effectively, the level of service I encountered was below par. I found the lack of transparency and crucial information sharing on your part particularly troubling. For instance, I had inquired about playing our own music and was informed that it was possible. However, upon arrival, we discovered that a specialized set was required, and this requirement had never been communicated to us prior. This left us without the anticipated music for the entirety of the event, which significantly disrupted the atmosphere and the flow of the evening.

What truly exacerbated the situation was the complete lack of effort on your team's part to find a viable solution to the music predicament. Instead of being proactive and working with us to salvage the situation, we were left to navigate the issue ourselves, further adding to the disappointment of the evening.

Furthermore, the mishandling of the food arrangements was a glaring example of the inadequate service we received. Despite providing a comprehensive spreadsheet detailing our food preferences, dietary restrictions, and the number of guests, the actual execution was a far cry from what we had discussed. The negligence in ensuring that the food was prepared as per our instructions was evident when not only the celebrant but also four additional guests were left without a meal. The fact that this occurred while a guest was attempting to make a speech added an element of embarrassment to the already chaotic situation.

To make matters worse, the solution offered by your staff was not only belated but also came with an unexpected demand for additional payment. This not only disrupted the event schedule but also tarnished the celebratory mood we had worked so hard to create.

Even after all the inconveniences we experienced, the final blow came with the billing. I was astounded to see that you attempted to charge us for the very meal that had been mishandled and delayed. This level of disregard for your customers' satisfaction and experience is utterly unacceptable.

In conclusion, I must express my profound disappointment in the overall quality of service provided by your venue. What was meant to be a joyous celebration turned into an unfortunate and chaotic experience due to the lack of professionalism, poor communication, and inadequate service. I strongly urge you to reevaluate your processes and policies to ensure that future customers are not subjected to the same disappointment that my guests and I endured.

I sincerely hope that you take my feedback seriously and use it as an opportunity for improvement. As it stands, I cannot, in good conscience, recommend your venue to anyone seeking to host a memorable and...

Work Christmas party - nightmare from start to finish. Rude, disingenuous and incompetent staff, including ‘managers’, namely Liv and whichever ‘manager’ was on, on Saturday 2nd December.

If these people were running my business for me, I’d be absolutely raging.

Contacted Laurel at central reservations to enquire about booking a Xmas party for 19 of my NHS colleagues. Although originally stated that we all had to order from the same menu, in writing, Laurel agreed that 2 of my heavily pregnant colleagues could order from a different 3 course menu as they were having to pay £50 a head for their seat at the booth and could obviously not take advantage of the alcoholic drinks package. This was all agreed and I spent hours of my Sunday morning making sure all the food orders were cross checked, submitted, then I paid the full balance (the best part of £1000).

A week and a half before our party, I received an email from Laurel, stating that she had spoken to the manager and that our 2 pregnant guests would have to choose from the same menu as everyone else. Laurel also cancelled my order and advised that I’d have to reorder for my colleagues - all without so much as a phone call to discuss.

I contacted Manahatta and explained the situation to ‘Liam’, who said he’d speak to the manager and get back to me. 10 minutes later I receive an email from Liam telling me that he’s spoken to the manager and that our pregnant colleagues have no choice but to order from the same menu as everyone else - regardless of the fact I’d already been informed in writing that they would make an exception for them, and had paid in full.

Finally I managed to get hold of the ‘manager’, Liv, who again told me that they would not honour what had already been previously agreed - giving the only excuse that ‘we would not get the best experience if we ordered from different menus’….never heard so much rubbish in my life.

I informed Liv that I wanted a full refund, and that I couldn’t believe they were willing to lose the business over a £1000 worth of revenue for the sake of a couple of meals.

Liv left me a disingenuous voicemail stating that they would refund us!!! Probably knowing at that point, that we wouldn’t get in anywhere else at such short notice.

So we went …..and did we get ‘the best experience’?, absolutely not. The manager was exceptionally rude when ‘telling’ us to sit down and giving no reason. I’ve since concluded it was probably as they were serving food - all he had to do was say!

If these people were running my business, I’d be absolutely raging.

This place, and the people running it, are an...

Absolute unorganised chaos. This place can’t seem to handle large bookings and there appears to be no communication between staff members at all. We came to Manhatta for a ‘bottomless party’ for a hen do. Myself and my friend had a drink in the bar before the rest of our group got there. We ordered two gin and tonics and were given gin and soda water (which is not nice) with a sad slice of lime at a grand price of £24. No chance of getting back to the bar to complain. At the beginning of our ‘bottomless party’ section of the evening the waiter came and checked who was there and what we had pre ordered for food. To me this means they had a list of who was there, no extra food should have been sent, those that didn’t attend would lose their deposits and everything would be square. Oh no…. To be fair, the food was passable and the drinks did keep coming at a steady rate but the problem was with the bill. The waitress told us all it would be £21.65 each and we all paid. Subsequently she came back and said we owed another £4 or so as some people hadn’t turned up. I asked why this was so as they took a ‘register’ of who was there at the beginning. They knew people weren’t there. She then told me she wasn’t aware of that and the waiter who had the list was on his break…. Obviously taking the list with him I guess! When the chap came over he explained that this had been an error and the total had been divided by the wrong amount of people and we owed £25. Fair enough I paid the £25, not knowing that the other waitress had taken this payment from others in the party. When I explained this I was met with a ‘computer says no’ scenario and told we in fact owed them £80 which was complete rubbish. The £80 was to be ‘comped’, but I’m not sure how you ‘comp’ something we didn’t owe. At the end of it there was no point continuing the argument as the staff seemed to have no clue what I was saying. I can’t speak for other people in my party but I shan’t be...