Sapporo Teppanyaki Manchester — Restaurant in Manchester

Our evening at this restaurant was a beautiful blend of culinary excellence, stellar service, and unexpected delight, especially for the little ones in our family.

Our waiter, Juande, was a beacon of hospitality. His warm and engaging demeanor instantly put us at ease, and his interaction with the children was exceptional. Not only did he demonstrate a knack for understanding their fussy food preferences, but he also skillfully engaged with them, sparking their interest and making the evening enjoyable for all. His thoughtfulness extended to ensuring the dishes for the kids were served promptly and adjusting the portion sizes to suit their appetites.

Juande's knowledge of the menu was thorough, and his dish and drink pairing suggestions were a testament to his experience in the field. His descriptions were so vivid that they took us on a culinary journey before the food even arrived at our table.

The food was simply brilliant. Each dish was a work of art, both in its presentation and taste. We were particularly impressed by the creativity of the chef, who not only prepared mouth-watering dishes but also brought an element of fun and surprise to the dining experience.

The chef's playful pranks and food tossing tricks had the kids utterly captivated. It was heartwarming to see the delight in their eyes as they watched with rapt attention, laughing and clapping. This added a dash of whimsy to our meal and made the evening more memorable.

Beyond the food, what we appreciated the most was the effort the staff, especially Juande and the chef, made to ensure everyone, including the kids, had a fantastic time. They transformed a simple dinner into a unique dining experience, one filled with laughter, joy, and wonderful memories.

Juande, thank you for going the extra mile to make our night enjoyable. Your remarkable service and the way you engaged with our children was commendable. The team's combined efforts made our evening unforgettable, and we can't wait to return to enjoy more of these delightful culinary adventures.

I highly recommend this establishment to anyone looking for an exceptional dining experience, especially those with kids. It's not just the quality of the food, but also the attentiveness and personal touch in the service that...

I rarely write bad or average reviews, but I was left rather disappointed after a Sunday lunch at Sapporo.

I ordered sushi and miso soup. While the soup was good, the sushi was sadly lacking - it had quite a strong fishy taste and the nigiri in particularly was not made properly, with the fish being too long for the rice (picture attached). I have eaten sushi at different price points across the UK and Asia and this experience felt comparable to supermarket sushi in quality. I understand that Sapporo is known for Teppanyaki rather than sushi, but they should consider adopting Yuzu’s approach, which is to avoid adding sushi to the menu because their chefs are not trained in sushi making.

The other major issue was the service. I would have raised the problem with the sushi to our server as I believe restaurants should have the chance to improve, but she was rarely present or available despite only two other tables being occupied. No water was offered or brought nor did she check in on whether we enjoyed the food, even when bringing us new dishes. We kept waiting for her to appear to order more drinks and dessert, but even when she was nearby she would just walk past our table despite us having empty glasses and plates - we had to actively work to get her attention. We were unable to spot her to flag her down and had to resort to asking other waitstaff for our bill.

It did seem that other waitstaff were more well-trained as the other two occupied tables did not seem to have the same issues with finding their waiter, but I can only speak to our experience. At this price point, you expect at least semi-interested staff but sadly this was not the case. We actually considered asking for the service charge to be removed - which we have never done before - but ultimately decided we did not want the other wait staff to be impacted.

I will say that my partner really enjoyed the Teppanyaki - the chef was skilled and pulled off some difficult tricks, and the steak was cooked exactly as requested. Hence the three stars.

I was really looking forward to the food given the good reviews, but there were glaring issues that meant I won’t...

Arrived early for a table booked for 5pm. Front of House not friendly given a contraption that supposed to buzz when your table is ready.

Bought two drinks in the Bar area.

5pm arrived the contraption didn't buzz. My daughter questioned this as we were aware we had to give the table up at 7pm

The manager (I assume he was) questioned this with his assistant. My daughter was told to wait by his assistance.

I noticed a group of Chinese people and a group of three white people were shown to their table but we were left waiting.

I questioned this with the manager he and said, "we are taking you all together to the table". The other two mentioned groups were gone. I said, "I thought this contraption was meant to buzz when the table is ready" The manager said, "Are you not happy?" I said "no" He asked why. My daughter was concerned that I hadn't eaten and wanted us to get to the table. My daughter said "leave it mum we'll complain at the end"

The manager then said "your not eating here. If you are really going to complain about being later for 3 minutes, please leave. You're not going to be served"

My daughter or I was not going to complain about being 3 minutes late how ridiculous. For the record it was 15 minutes late. Time didn't come into it.

I said I will leave when I receive my £20 deposit, which he has failed to give me. He insisted we leave. Therefore, he didn't afford me the opportunity to explain that my card details were changed. So we left

What we we were going to complain about was the atrocious service we received whilst others were treated with respect and Couldn't help but feel he had a racist attitude towards us seeing how others were treated that entered the premises after us.

If the security cameras are viewed, you will see we acted in a proper manner. Apart from dropping my glass at the door as we had just bought our drink and told to leave their premises.

Worse place ever I been too.

I left and ate another establishment which...