Qartol Turkish Restaurant — Restaurant in Mid Sussex

Ordered a delivery online from Qartol. When it arrived one order was incorrect (lamb sent instead of chicken), and one order was missing (halloumi starter). We rang the restaurant to ask if the halloumi could please be delivered as we had paid for it, and asked for some more bread as we didn’t receive any for the other starters (hummus and taramasalata). We were told we’d have to pay for the bread which we said felt quite unfair given that we didn’t receive any with the starters and our order was wrong / missing an item. We then waited for the items to be re delivered, for over 40 minutes. We called back up and were told in a very rude tone that the delivery driver had just left, despite us ringing from a different phone number and not having said our address. By this point we’d finished our food so asked if we could have a refund and were told we would have to come to the restaurant for that, despite us having paid the first driver in cash.

Things will always go wrong but it’s the way they are handled that matters, and this whole experience was very poorly handled from start to finish. The original woman (sounded quite young) dealt with our issue quite well but the other staff were rude to us as customers and to this woman. A shame as the food was tasty (albeit almost cold when first delivered). Also the bread that was provided with the mains was looked and tasted like supermarket pitta - again, maybe there was a bread shortage but something should be done to make up for that. Would not feel happy to order...

AVOID

Shocking customer service, cold food and ripped off

Ripped off we ordered through Just East which I accept will be subject an additional charge to cover their commission. However, given we spent £40 on a x2 chicken wraps, x3 small sides (3 small chunks of halloumi (£6.50!!) 3 small portions of calamari (£6.50!!) and garlic mushrooms (£6.50!!!) I am shocked at the value for money we received from this restaurant. It is the ultimate rip off.

Customer service we had to explain twice (once to the female manager and once to the owner) the owner was patronising towards us, accused us of lying and did not believe our complaint, then had the nerve to blame everything on Just Eat! The male owner needs to take responsibility, but instead he got aggressive over the phone and kept calling us darling! We asked for a partial refund, which was greeted by a response of shouting down the phone at us, and saying he does not have a solution to our problem! I would suggest and recommend some training in customer service to owner and his staff.

3- Food was delivered cold, the wraps were soggy, the chips in the carton were minimal (like the starters) the wraps were spicy, which was not pointed out in the menu description either!

Overall, awful awful experience and can't understand the positive reviews below based on what happened this evening! Will not be eating from here again and will certainly recommending our friends and...

Me and my boyfriend fancied a kebab, it was Easter Sunday and Qartol was the only kebab place doing delivery in the area. We've never been before, only recently moved to East Grinstead. I was expecting cheap, rubbish kebab which was all we wanted really. I was absolutely wowed when the food arrived. It was absolutely amazing, and although we didn't dine in you can tell the service is excellent by how the food came with free Turkish bread (delicious by the way), salad, sauces and 2 puddings! The dishes we ordered were fantastic. I got lamb, not usually a fan of lamb but since it was Easter I tried it, and wow, it was seasoned and cooked so beautifully. My boyfriend loved his meal too. We are just so impressed and will be returning to dine in. The delivery driver was really friendly too, I'm not sure if he works for the restaurant itself but he was great 👏🏼 We live in a flat and I really appreciated he came all the way up to our door. Thank you Qartol for an amazing meal and great service, you have 2 new...