Fabrice Brasserie — Restaurant in Milton Keynes

Unfortunately, we had a terrible experience here. My husband booked this as a little surprise for me and our son. We asked to be moved from the door as the breeze kept coming through which made us cold, as it’s quite a wind tunnel in The Hub. We were told we couldn’t move because another booking was coming and that the other table was for them, so we said that’s fine. However, my three year old son ended up smashing his mouth off of the glass table due to their unsafe chairs, he cut his mouth and was bleeding (witnessed by staff) my husband also almost fell forward due to the chairs. The chairs we were sat on, were kind of like a rocking horse without any back leg support, so they slip forward on hard floors like in Fabrice. The waitress came to check if he was ok and I wanted to leave at this point, but we had promised my son pancakes. After this happened, we were then moved to the table that we were told we weren’t allowed to move to originally, which has a sofa, so safer to sit on. We even had to ask for ice as his lip was swollen, bleeding and bruised. Yet no one else asked how he was including the manager who witnessed it all. There was no offer of a free drink for my son or anything, but we would have just liked some acknowledgment or responsibility for the terribly designed chairs and an apology at the least. The food came out within minutes.. which suggests it wasn’t cooked fresh and was mediocre in my opinion, they could have been shop bought pancakes. We then said to the waitress, that something needs to be done about the chairs and she told me she had told a manager, which we were surprised, as he hadn’t come over to check after seeing the incident. She asked if we wanted to speak to the manager, which we did and when he came out we realised it was the gentlemen at the front desk who had seen it all happen. He gave an unsympathetic apology and there was just awkward silence. I wouldn’t recommend going here and whilst the poorly designed chairs aren’t the fault of the staff, the management and handling of situations are. No incident report was done either, with ample time to do one. I have added photos from pictures we took in the restaurant to now a few hours later...

WOW WOW WOW….not in a good way!

Attractive brasserie offering a selection of alternative breakfasts, brunch, lunch and dinner. We’ve been here several times before today’s visit however, today will be the last for us!

A party of 8 with a booking for breakfast, the table was prepped and ready upon our arrival, we’re off to a good start! Sadly this was the peak of today’s visit, after a long wait our order was taken with a couple of simple requests (no mushrooms on one plate, really runny eggs on another and a side order of mushroom). After a further 50 minute wait one of our party had to enquire where our drinks were (teas, coffees and juices) nothing complex here… they arrived a few minutes after.

So far the experience was relaxed to slow!

Here comes the biggest issue, food arrives and at least half the served plates were wrong. This in its own right wasn’t a massive issue and these concerns were resolved with minimal smile or apology for the staff, confusion was the expression of the day from the staff! Having finished our food we have further established that some of the plates weren’t served as per the menu. You would think they would know what items to put on the requested plates, apparently not!

An hours wait with poor service, little in the way of apology. Not really what you would expect for a nice establishment looking to promote a top end service and high end food.

Very...

The service in this place is absolutely shocking, especially considering the sheer number of staff milling about. And food is slow and very basic. We were a table of 5 on a Saturday and the restaurant was not busy. It took them 30 minutes to serve two coffees and two juices. Coffee served lukewarm with no apology. Then, the food ... oh dear. We ordered 5 breakfasts. After ONE HOUR, they delivered four meals. One member of our table then had to wait ANOTHER twenty five minutes for their food to be re ordered and delivered. My "shakshuka" was awful. I would suggest the "chef" here try ordering an actual shakshuka at Cosy Club in the shopping centre, or even just try googling a BBC Food recipe. They served (cold) scrambled eggs mixed with tomato chunks and pomegranate seeds. A (bad) variatiom on Turkish eggs. An "actual" shakshuka has a tomato and red pepper sauce base, with poached eggs. They took it off the bill (as I only ate the Feta and the toast) but they refused to discount my friend who had to watch us all eat and then get his later on. This place only cares about looking instagrammy, the staff just stand about rather than actually serving drinks or taking orders....