First off, I’m not sure if I even enjoyed the meal, mainly because of how unclean the place was. It completely threw me off. I don’t mind one or two tables left messy, but I went from one table… sticky. Another table… sticky. Then another round the back… still sticky. Do you guys realise how disgusting your tables are? I couldn’t rest my arms without feeling like they were glued down, like a sweaty testical stuck to a thigh on a hot day. It’s like they haven’t been scrubbed in years — that greasy oven-fan kind of feeling. Honestly, I wouldn’t suggest eating in unless you enjoy peeling yourself off the furniture.
Back to the food — I only had one item, but I felt too uncomfortable to properly enjoy it. It came crammed into a tiny paper cup, which was just awkward. I wasn’t expecting fine dining, but it felt like punishment noodles. Maybe I’ll try delivery next time and actually eat it on a plate in peace. Right now though, all I can remember is how disgustingly sticky those...
Read moreA good example of an Itsu. The Korean noodle tub has a fabulous taste.
Our server was very helpful as we described the dishes that we’d had before and she helped us to identify what they were.
The toilet does let this venue down.
Service was ok. There were no pink spoons anywhere. So, I had to ask for one. Our food was hot and ready to eat. The waitress filled-up the pink spoon receptacle, and when I asked for one, again, as she was filling them up, she seemed very put out. If it were me, I’d had given one to the customer first and then filled them up.
The counter tops (tables) were quite sticky....
Read moreI had a disappointing experience at Itsu MK. The automated till system was creating receipts for take-away orders, but not for eat-in orders, which should have included VAT. When I asked Emily, the manager, about the receipt and the till issue, she said she didn't know and couldn't help. She offered to cancel the order but couldn't generate a receipt. I was on a business trip and without a receipt, I couldn't claim the expense, so I had to pay £40 out of pocket. Additionally, once the food arrived, I noticed that the information on the food boxes and cups was incorrect. Overall, it was not a pleasant visit, and I left feeling...
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