Sadly, it was a disappointment all round. I'll start by stating I was charged twice by their app. Hopefully my bank/vendor resolves it, it's not a problem but it was a bad, unwanted start to a terrible lunch.
Ordered chicken chorizo croquettes, they looked like toes mid cremation. Pretty burnt, I imagine they taste fantastic. Also 3? For nearly £7? I've never done drugs but I feel I need to as to understand how you can charge that for such a small portion.
Cheesy garlic bread aka the dryest flip flop in the desert. I know it can be hard to make the perfect g-bread but when you have to snap it and dust from said bread enters the breathable atmosphere, you've gotta reconsider the time you cook that.
Mains wise, BBQ Mac burger, as well as a cheese and bacon burger. I know burgers well, I'm no Gordon Ramsay but I am fat (ok I'm not that fat) and love burgers. I've eaten thousands. My brother in Christ, that burger was rank. Like if I had to decide between that again and my own excrement (with garnish obviously) you know, it would be tough choice.
My wife is like a Dyson, pure food vacuum, but picture is what she left. I'm as surprised as you, but genuinely one of the worst meats ever. What is going on there?
I mentioned the double payment (ironic as I wish I didn't even pay once) which was dealt with as well as the pandemic. Too little, not enough ownership, 'dont know' - you know how it went. I really feel for the young lad, I stated I paid twice, plz fix, he said he'd ask the manager. Fair, he did, and he came back with 'its pending, it'll sort itself' And if it doesn't? 'dont know'
You don't mess with people's money, I'm more annoyed the manager didn't come and say anything, just left it to this poor lad. I was more than nice because it's not his fault but management should deal with that, not the knife and fork delivery service guy. Sound like a Karen right now but if you mess with people's money when they have very little (not myself but can't imagine others on low incomes coping with that) then you'll have some super upset angry folk.
All in all really disappointed with the visit. I know you stated you are low on staff that day and that my guys is fine. I don't mind waiting. I do however mind being served garbage.
Hopefully some helpful words there.
Edit - have reached out as requested -...
Read moreThree of us ordered meals. On one meal an item was switched as they'd run out of what we'd asked for. We weren't consulted about this at all. Meal #2 was also wrong. Wrong topping on the chicken breast (read on for further chicken breast info). So meal #1 was being eaten whilst awaiting correct meal #2. Meal #3 was also chicken breast with sweet chilli sauce and two onion bhaji, chips, peas. The chips were spread carefully in a single layer so as to make the plate look full because the chicken breast was more like a budgie breast with two bhaji smaller than ping pong balls on it. When waiter came back I asked if this was what passed for a chicken breast in these parts. He admitted it was poor, but that WAS the correct portion. I then pointed out that the meal wasn't actually complete. He attended to that pretty quickly, but by the time he was back I'd tried the budgie and could barely cut it, it was tough and dry......and cold, as was the rest of my meal. So when he returned I asked him to take it all away. He offered a full refund but as it was already gone 9pm we declined and I chose a different meal. So we all ate separately. Our waiter did, indeed, end up giving us a full refund all around, so every credit to him for handling the situation so well and...
Read moreShocking! My wife and I met here years ago and after getting married last week we decided to pop in for lunch for old times sake. We ordered a Steak salad for my wife and asked for it to be cooked rare. When they brough it out the steak was stone cold. I politely asked if it could be replaced. When the lady behind the bar came over to collect the plate she said it looked blue. When they brought out what we expected to be a replacement it turned out to be the same salad with the same steak. It had (by the looks of it) been dunked in a fryer which made the salad greasy from the oil. I asked again politely for a replacement. This time they brough a new salad with the original steak again meaning it was stone cold again. Again I requested a replacement to which the lady commented "it's not been out for long". We asked her to touch it to confim it was indeed cold to which she responded "I'm not touching your food". She then took it back brought out a cash refund for the meal without us asking rather that rellacing with a fresh meal, leaving my partner hungry and disappointed. I understand that nobody is perfect but if someone sends a meal back, replace it! Don't rehash your mistake and...
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