Claremont Teahouse — Restaurant in Newcastle upon Tyne

I was excited to see QB has rebranded and reopened but unfortunately my experience today was regretful. My sister and I ordered a breakfast option and two teas. As we sat, the tea house slowly filled up which is to be expected. What I didn’t expect was to be kicked out roughly an hour later by the manager when a group of 3 came in looking for a table. Bear in mind, we were not the first people to arrive, I still intended to order more tea and we were a party of two at a small table near the entrance. If the manager was so intent on creating space, it would’ve made more sense to request a group of 4 (there were 2 which had been there longer than us) to leave— although of course, I don’t condone kicking anyone out. People at the tea house are accustomed to waiting and it’s perfectly acceptable to tell people a wait time too. I told the manager I intended to order again and she insisted that people were only allowed to stay for an hour and a half (a completely made up rule I’ve never heard of for a tea house— and besides we weren’t forewarned of this when we were first seated). From the beginning she had very stand off-ish energy and was patrolling the tea house much more like a bodyguard than a manager. I’m not sure if there was an element of discrimination in her decision to remove us but either way the experience was embarrassing and upsetting. I will say, the tea itself was excellent and the rest of the staff...

Low rating because the service is terrible and rude! They forgot my order twice!

I went to this place with a friend as he wanted to check it out and I have to say, I didn’t enjoy it. The atmosphere was quite nice, we were placed in a quiet booth so it was good for conversation.

However, the service was absolutely terrible! They forgot my order (just coffee and a cake) left us for ages, and the cake itself was very tasteless.

I actually went back the next day with two more friends, writing it off as a bad service day or bad order because another friend wanted to try it out after seeing I went.

Once again, TERRIBLE SERVICE. We only ordered tea and they forgot about us. We sat for probably 30 minutes without a drink and when I asked a server about it she was quite rude and short with me. She side-eyed me, saying they were probably still make it. They forgot. They forgot. Twice in two days they couldn’t follow their orders - there were about 4-5 other tables of people so around 15 people in the place.

Have to say I won’t be back, won’t be recommending this place either. Maybe if their service and servers change this could be a...

Apologies no pictures as I was on a date. Now I love this place I am an avid tea drinker (as is my date, our first date was there) and have had lovely cakes and lunches there before. The afternoon tea was so disappointing. It’s priced £22 per head. We got a pot of our tea each. Some little sliced bread sandwiches. A fruit scone each and a cheese scone each. Then a few little traybakes. Blondiee, brownies etc (all tiny). I’m not much of a blondie and brownie fan anyway and they were overpoweringly sweet and I barely touched any. I was very surprised not to have any of their nice cakes. We asked for another pot of tea each. I had expected it would be free refills of tea as other places I have had afternoon tea they are. Apparently not as my total bill was £52.50. Also no one ever came to ask if we needed more tea. We had to flag a member of staff down when we saw one. My last afternoon tea in Newcastle was cake stories in Hoults yard which was far better. I felt this was really poor value for money. It was like all the cheap rubbish was used for afternoon tea. Very disappointing when I have enjoyed all my other...