Nando's Newport - Friars Walk — Restaurant in Newport

A group of friends and I recently stopped off at Nando's for a celebration meal of sorts following a truly arduous day. Exhausted and in need of a meal, we'd opted for Nando's as one of us had some dietary restrictions, and we could not have been more delighted with our service and the quality of the food.

The perfect table for our party, which we were seated at almost immediately without a booking. An incredible selection of food of which we sampled a wide array of from starters, platters, mains and sides, a little bit of everything. I personally had the chicken pitta with broccoli tenderstem, peri chips, and halloumi fries and not only was every single piece delicious, I left feeling full - but not bloated - at an incredible price.

Tyler served us and I hope his manager realises what an asset he is to the staff. He guided us through a rather hectic large order, worked carefully with the dietary allergies, and made what would have otherwise been awkward adjustments to the food seamlessly, ensuring all five of us had our food exactly how we wanted it. Despite the size of the order, he handled it incredibly efficiently while ringing it up and our starters and mains all arrived at the perfect times (incredibly quickly I might add, kudos to the kitchen staff). I've certainly worked with colleagues in the past who would've turned the situation into a nightmare!

He was polite and welcoming but also friendly and chatty, with an attitude that implied he in fact enjoyed his job and was more than happy to make our dining experience the best it could be. Absolutely the kind of gent you'd just go to the pub for a pint with and a top-notch customer service rep.

Nando's has previously always been a middle of the road option for me, but I can't recall many times in my life I've had better service than I did tonight and I'll be sure to visit more often as a result. 10/10, not a single complaint.

Food was immaculate, service was quick and efficient, price was unbelievably good for such incredible food, atmosphere and seating was brilliant, and the toilets were pristine.

I do believe there was meant to be some kind of online portal mentioned when I inquired about leaving a review, but I couldn't locate one on the receipt so am leaving one here in lieu! Amazing work...

Been here 3 times recently for takeaway

1st time. Came back after agreed time to be told didn't have my food, and would take 40 more minutes, and an alternative would take 20. Went for the alternative, they surely could have checked in the first instance and known they didn't have what I wanted and taken 40 mins at that point.... pretty shoddy

2nd time. Ordered, checked they had what I ordered, available this time(I had learnt) was told all in stock, no need to worry. had no sauce's annoying as part of reason I came to nandos was the sauces. Got home part of meal missing, called to arrange replacement, can't deliver, so took a voucher for missing part.(see 3rd for how helpful this was..) and ordered from KFC for missing part.

3rd time, ordered, tried to use voucher code, told it's not possible to use via walk up, manager couldn't do anything about it, (maybe give your management the ability to deal with the terrible service....) got embarrassed so just paid for the food, should have just walked out...

Since this I have asked for a useable voucher or refund, if I get a voucher I will just give it away as so fed up with being disappointed with this terrible excuse for a restaurant. Either way I doubt I will ever visit a nandos ever again.

Let's see if I ever get an apology for their useless service.

Update, canned response from nandos, thanks for so little.. not the managers fault, he can do anything for the specific situation, as his hands are tied, obviously not creating the problem at the store level would help, but that isn't going to happen...

2/5 mainly due to the "loaded fries" I say that loosely. The main reason for Nandoes was to try the loaded fries, and was just mega disappointed. But I'll get to that at the end.

Sunset Burger: Absolutely lovely, and tasty. Around £8.95 on its own I believe, and then instead of going for the sides we opted for the loaded fries as another dish instead. The burger as a stand alone item would be 5/5.

Loaded fries: Don't get fooled by advertisement. It was £8, and I tasted £5 too much. Firstly the loaded element, which was hard to find any chicken it claimed to have in, I think I counted around 3 strands. And then alot of the loaded, is very central, so you feel there is no flavour else where. The main issue is the flavour/taste, the only way to describe it, is it tasted like the old mini oven pizzas I used to have when I was younger. The taste was identical to that pizza, which was so odd to have that cheap oven pizza taste on chips. It didn't have any unique flavours, or any spice. We had to drown it in hot sauce, to then get Hot Oven Pizza flavour.

Honestly I wouldn't recommend it at all, it's not worth disappointing yourself for £8.

Stick to what you know, and get the usual with 2 normal sides. And stay away from the odd flavours loaded...