Silly Sausage Cafe — Restaurant in Nottingham

My husband and I have visited this cafe for many years now and will continue to do so, mainly due to its warm and friendly atmosphere and excellent customer service! Julie, the proprietor, is beyond welcoming, kind and extremely attentive, as are all her staff! Although we don’t live in the area, we always call in when we are!

The food is always delicious, hot and fresh and the staff are always attentive and polite.

We were extremely surprised, therefore, when we read a recent and disturbing review from a visitor, who appeared to mainly complain about there being no marmalade available and then criticising the customer service he received!

Unfortunately, establishments do run out of provisions through no fault of their own, including stock issues, high demand from customers and lack of availability, to name a few! With a lovely array of fresh produce available, I cannot see why this would be a pressing issue or complaint? And to then seemingly criticise the fact he had to pay extra for what he had instead of marmalade?

It is unfounded and damning reviews such as this, that can cost small businesses their hard earned reputations and credibility! We too have been in the customer service industry for over 40 years as the reviewer cites, both running our own large businesses and as employees!

We could not recommend this cafe highly enough and feel sometimes people need to be realistic about expectations and possibly their...

Inadvertently the person on the till had undercharged for our order. We then had to change the order because no marmalade was available. The assistant sought support from Julie to work out the difference in cost. When I began to offer an explanation as to what had happened, Julie rudely interrupted, dismissing what I had to say. She continued assertively, seemingly to inform me of what I already knew. Having had a career in the customer service industry for over 40 years, including service to royalty and celebrities, I have to say that this is the rudest encounter I've ever faced. There was no remorse and seemingly no sense of self awareness. I would not recommend this establishment to anyone...

SILLY SAUSAGE CAFE is situated within the CATTLE MARKET.

The staff are very friendly. The breakfast is lovely, I would recommend it to everyone.

I would recommend that:

If you are driving from LONDON ROAD do not gain access to the CATTLE MARKET through the first entrance on MEADOW LANE ( the surface and giant holes are horrendous), but travel around the outside of the CATTLE MARKET towards DALESIDE ROAD and take the second entry gate. If you are travelling from DALESIDE ROAD, enter the CATTLE MARKET through the gate on the right hand. You will find the SILLY SAUSAGE CAFE at the end of the road.

JUST PARK UP AND ENTER THE SILLY SAUSAGE CAFE, AND ENJOY YOUR...