Ugly Bread Bakery — Restaurant in Nottingham

We moved to Nottingham City Centre 6 weeks ago. We're here to stay and have spent quite some time researching the neighbourhood as we want to spend more time eating out at different cafes and restaurants on a regular basis. I watched many You Tube videos on eating out in Nottingham City and The Ugly Bakery was featured in quite a few videos. What I didn't realise till after our visit was that all the videos are pre pandemic and that The Ugly Bakery has since changed hands and been sold so is under new management. (We were advised of this by 2 different neighbouring shop owners and according to them we were not the only visitors disappointed after eating there) The cafe has a very inviting frontage, cosy and welcoming. We went on a Bank Holiday around midday, Monday 28th August. I just want to say that I'm not writing this to bash this cafe, this is just re our experience on that day. In fact, the cafe was full of happy eaters, mostly eating sandwiches. We noticed the incredible looking sour dough sandwiches as we walked in, but we were in the mood for pizza. The young guy on the till was the most unpleasant server we have encountered in a long time. So indifferent and looked miffed when we ordered pizza. His arrogance was very off putting and he literally couldn't wait to give us a numbered wooden spoon and gruffly told us to go outside and find a table. We could almost feel his hands on our backs pushing us outside. We had ordered 2 hot drinks (not a warm day even in August) and 2 large pizzas. A lovely happy smiling girl brought our drinks out. Then our pizzas arrived. Burnt, painfully thin dough like a thin wafer-cracker. The toppings were Amazing! Succulent mushrooms and roasted peppers, but the dough was solid, crunchy to the point of possibly cracking a tooth. Visibly burnt and had obviously been forgotten in the oven. We had a couple of slices and a third employee arrived to work and very kindly asked how the food was. I was honest about it being inedible and he did ask if we wanted to speak to someone about it. We were so disappointed and still hungry and honestly just wanted to leave so we did. To sum up, not all the staff are rude, it has a lovely atmosphere and pretty tables outside so you can sit and watch the world go by. The sandwiches do look amazing as do the salads. Definitely...

Was here on a Tabletop Gaming Industry Meeting and as missed breakfast tried one of their brunch's! It had been so long since I enjoyed a quality brunch that I could not have been more excited when I finally found a place where ones mid-morning was free to indulge. Now I have a fair few places where one would like to try but in the end glad to have tried, as the food was exceptional, the prices fair and reasonable.

Space is great and the venue very open and accessible. jade the owner is friendly and great to talk to.

The ground floor is accessible for wheelchair access and space enough to move around. The place does lack the facilities to allow a lift so access upstairs for wheelchairs is more complicated.

The upper space is a great one for parties, social and engaging uses, including for areas like Holistic pursuits, Yoga, Pilates, Tia Chi, etc. It is also a great place to host tabletop gaming events.

Went to a games event organised by the Nottingham Board and Wargames Club and H-Bar Games. The space was great for this and the usual high standard from the Store.

The food range is great and and diverse with both vegetarian and other food diets are very well catered for and a real attempt is made to make sure the menu and meals all look appetising and appealing enough that even if you are a no. Vegan, vegetarian the ranges appeal. Everything is fresh and well made. The staff are also very well versed in what goes into the range of foods and allergens...

Needs better training for the staff. Came in and someone took our order, all fine. A veryyy long wait because the girl at the register just really didn’t know what she was doing. It took so long that our food was ready before we had even paid. She messed up the first order before us then we tried to explain that we are paying separately and she ignored us until she had finished what she was doing (no nod or acknowledgement literally as though we had said nothing). Annoyingly there were three other members of staff behind the counter who could have been doing the jobs that the lady at the register was doing (such as making coffees etc) to speed up the process. I ordered a chocolate roll thing at the till too. As our food was already ready and the other girl was ready to take it to our seats she asked us where we were sat and we took her to where we would like to sit. No complaints. However the girl behind the till just got the chocolate roll out while we were upstairs and left it on the side. We assumed as it was table service it would be brought up (it was not put on the counter while we were there), but no. (It wasn’t busy). So after we had finished our very okay meal, my boyfriend went downstairs to ask and the girl said ‘oh yes you forgot it’ ??? I’m not one to complain and I work in customer service but it really was embarrassingly bad service and someone who knows how to run a place needs to be there. Might be a one off thing but I won’t waste my...