Summary: They ignored my allergy, so don’t go if you have any allergies.

My first time at a Banana Tree restaurant featured amazing food, but was overshadowed by the poor service.

I can speak about the staff ignoring us whenever we asked them a question, but what really upset me was their lack of attention to my allergy.

I have a sesame allergy, and when I couldn’t connect to their online menu, I asked a staff member to check with the chef if what I had ordered contained sesame. I didn’t receive a response, and assumed that my food didn’t. But I did start to feel some irritation around my lips, so I can’t say for certain if I was taken seriously.

What was then worse was having ordered desert, I ate a couple spoonfuls of the rice pudding, before noticing that they’d sprinkled sesame seeds onto my pudding. Sure, they did replace it after a lot of trying to get their attention, but it was too little too late.

I’m glad my allergy is only mild, and I could manage my reaction to the food myself.

Training around allergies is beyond necessary for any restaurant, as nobody should feel unsafe eating the food they want. The service quality is one thing, but if safety standards are not improved, I’m not sure a place should be allowed to continue to operate.

Nevertheless, that’s all out of my jurisdiction, so all I can do is strongly advise anyone with allergies to avoid this branch at all costs.