Had lunch with a friend and the company was the best part of the experience. Best that can be said is that the food was fine and not particularly pricey. Nothing special, but fine.

The service, on the other hand, was atrocious. The staff were indifferent at best and mildly contemptuous at worst - to say nothing of incompetent. The hostess told us the dining room was full but that we could sit in the bar area, and completely ignored us. Our bartender ignored us for 10min before finally taking our drink orders. It would have been nice if he's told us it would take him another 10min to put the drinks and that we'd have to come up to get them, but we figured that out 20min later after noticing the now-warm beers sitting in the bar.

Once our friend arrived, we went up to the bar to order food. After describing our order twice, he finally told us he had to check if one of the items was available. 5min later he meandered back to tell us it was off. Then he had to get an iPad with details of their allergy policy because my friend was allergic to seafood (she'd ordered a burger). She was told to review a 10 page document, but the iPad died before she made it to page 3. He apologized and disappeared for another 10min, only to come back with an updated menu on his phone which excluded all items containing seafood. As the burger was on that menu, we continued to place our order. My friend (who has mobility issues due to cancer) paid with a card and went back to our table - only to be called back again as the barman had somehow screwed up the authorization and payment hadn't gone through. She hobbled back and our order was finally in after 25min.

Of course, that wasn't the end of it. They said they'd bring food out, but I had to go back up to remind them about one drink the barman had forgotten. That at least he apologized for and brought to the table, but the rest of our food came out after a long wait and unevenly. Two of us were served, but had no cutlery or serviettes. The waiter grudgingly brought over two knives and two forks, prompting the rest of our party to wonder if they were to eat with their hands. Upon reminding, they eventually came back with some a few serviettes which they dumped on one corner of the table before disappearing. After another 10min a different waiter came by to serve fish and chips to our one vegetarian. Fortunately, looked closer because it turned out to be the deep fried banana leaves rather than fish and chips, but the waiter obviously couldn't care less. Additional silverware showed up after yet another 10min. We needed salt, but there was none on the table (of course). Unwilling to wait another bloody 10min, I got up and searched other tables for it. The first two I found were empty and I finally snagged one off the end of the bar. The incurious staff completely ignored me as I did this. But they did come to our table 4 more time over the next hour trying to bring us orders for other tables. Each time we told them it wasn't ours, they frowned at us as if it was our fault and departed without a word.

Overall, our lunch ended up taking almost two and a half hours. Nice because we caught up with an old friend, but otherwise infuriating. Not only will we not be back, we will recommend others so not dine here. I'd complain to the management, but it's obvious they don't give a damn.

Avoid.