Saro's Thai Cafe — Restaurant in Portsmouth

Just ordered food delivery from this place, and it’s horrible! Have to throw it away, food is not edible, overcooked and colourless and it’s shocking how this place has been rated 5 stars on google maps and Deliveroo, it’s not worth even one star and is absolutely misleading. Moreover, food arrived in plastic containers and plastic bag wrapped with cling film and sealed with sellotape, no attention to sustainability and absolutely disgusting.

**This is in response to your business reply to our previous review:

Thank you for your prompt reaction to our review. As requested these are more details:

About the soup, this is not a 5 star soup with full button mushrooms and baby tomatoes floating, vegetables are not even cut, how can you eat it, fish them out from that coconut water and take a bite and drop it back?

Food is colourless in a sense that it’s overcooked, spring rolls are dark brown colour, almost burnt and soaked with too much frying oil, nobody who cares about their health would eat them, and vegetables in a stir fry lost their colour due to overcooking.

Not sustainable in a sense that all is delivered in plastic - plastic containers, plastic bag, cling film plus sellotape, we have never seen anyone providing food in sellotaped containers. There are containers which are sustainable and leak proof. We had to reorder our dinner from another Thai restaurant and took a picture of their containers which have reduced usage of plastic and their soup doesn’t leak from them. We add picture here, hope that can help your...

AVOID! We went nearly an hour before closing and the food and service was awful. We were told after being sat down that kitchen closes in 10mins and to order the starters and mains together. Fair enough but when the food arrived it looked like they added all the scrap vegs to make our food. The Thai curry was watery with big chunks of broccoli and courgette and about 4 pieces of chicken. We couldn't find any of the Thai spices or herbs and it looked like they added chilli powder to water and added vegetables and let it all boil! We have been to a number of Thai restaurants within Portsmouth and England this was one the worst Thai food ever. The customer service was non-existent. The young lady behind did not greet or smile when we were enter the restaurant, not a single smile or thank you throughout the service. We have a young child with us and when I asked if I could get some plain noodles by any chance she pointed at the pad Thai! Awful place, £45 wasted and won't ever return! DON'T WASTE YOUR TIME...

Saro's is a great little family-run place in Portsmouth serving authentic Thai food, decently portioned at a great price.

A great aroma greets you on arrival at this airy joint - super high ceilings with a random floor to ceiling mural of what looks to be New York.

I would easily eat everything off the menu but I'd recommend the Seabass and Mango salad and the Kao Soi Gai. This is northern Thai-style soul food mild chicken curry/soup with crispy noodles on top and some pickled cabbage.

We ate as a family - shared starters, main course each and drinks coming in at £101 which is pretty damn good these days.

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