EE — Local services in Portsmouth

I went into ee today as my new phone which was only 4 days old had a really poor battery life. After waiting for an hour i was told that I would have to return later and he said an exchange or change of product would be OK. When we returned later in the day I was told the manager was on his lunch and would be 30 mins. After waiting this time the same member of staff came out as earlier (who wasn't the manager). He said that we would have to return to the Weymouth branch where we bought it, which wasn't possible as on holiday! He said he could do us an exchange as goodwill gesture. My partner did go through the terms and conditions on the back of the receipt to which the member of staff got quite heated then walked away. We asked to see the manager on a number of occasions to which we were told he was in a meeting and couldn't come out. Eventually the member of staff said, after 75 minutes in store that I would have to return tomorrow to sort out the exchange as my partner wasn't happy. I explained that I was the customer and I was happy with an exchange which he said he could not do. I was told on a few occasions that there was no cooling off period, but when I rang ee the customer services told me I could do a 30 day exchange or a 14 day cooling off period and couldn't explain why the store didn't make this clear or give me the contact numbers of who to ring. A very rude and abrupt Member of staff who wasn't willing to help a customer out or go out of their way to find a solution. Basically blaming me that I hadn't done my research on battery...

Very disappointed with the service here today. Recommended by Apple as my nearest repair point. When I arrived I was told by the member of staff that there was nothing wrong with my camera and it was the resolution that needed adjusting he changed a few settings, I’ve no idea what he changed as he didn’t explain. He then said that the problem was fixed. I went away then tested the camera and it had the same fault that it had before so clearly to do with the lens and not the resolution. Went back in and different member of staff had a look and confirmed it was definitely a camera fault and took it for the engineers to look at. He then started to book me in for a repair but discovered an Apple security upgrade that meant I had to return in an hour. Turned up after an hour and was seen by the first member of staff who didn’t recognise which IPhone he was dealing with and also demanded to know which company id got the phone from. Then he left me for a few minutes and when he came back stated that if new parts were needed it was likely I wouldn’t get the phone back for at least three days. At this point I lost confidence in the reliability of the store and have now booked an Apple appointment, further to drive but feel more confident they will be able to resolve the issue in less than three days. I realise this is not all the stores fault and the second member of staff was quite helpful but I had three visits to store with no clear plan of how long it would take to resolve...

I have been with EE since they were T-mobile. I have never really had a problem with them either over the phone or in their stores until now. I called EE to let them know that there was something wrong with my Zfold 4 screen. They made an appointment for me with this store. When I got there. The staff members were rude and just lacked customer service skills. They told me that because I had removed the screen protector that I had voided my Samsung phone warranty . THIS was NOT TRUE. I had looked on Samsung's policy, and they specifically mentioned that it did not void the warranty. However, this store refused to listen to me or the EE customer services agent I had called when in the store regarding this. this store attempted to charge me a further £660 to have my screen replaced and told me that this was due to the screen and minor scratches on the spine of my phone. when I got in touch with Samsung. They replaced the screen free of charge without issue or mentioning the screen protector. I DO believe that they are trying to make money by lying to customers. PLEASE CHECK OTHER OPTIONS BEFORE PAYING...