Domino's Pizza - Glasgow - Merchant City — Restaurant in Scotland

I am beyond outraged by the treatment I received from Domino's during my recent order. The delivery driver made an unnecessary stop before reaching me and then refused to bring my food to my door, insisting I come down to the street to collect it. He stated that his manager told him not to deliver to my door, which is completely unacceptable.

As a result, I had to walk all the way up the street to get my food, which was already losing heat in the bag. I ended up with £54 worth of cold food that was inedible after having to walk back up the street with my food being hit by the cold wind.

When I called the store to speak with the manager, I encountered a horrendous attitude. He had no concern for my situation and offered a series of excuses—first claiming drivers were too exhausted, then saying they were short-staffed, and finally stating it was too busy. He even suggested that if I wanted my food, I should go pick it up myself! There was no empathy for my cold food, and the manager's tone was incredibly dismissive. The call ended with him saying I could complain if I wanted and then hanging up on me.

This entire experience has left me furious and disappointed. I expected better from Domino's, and I certainly won't be ordering again...

Absolutely ridiculous, refusal to deliver to block of flats, manager says that despite 1 in 5 of their orders coming from this development that it is TOO MUCH WORK for their drivers to get out of their car and get in a lift to deliver. His exact words “the drivers get exhausted” doing the job they’re paid to do. Instead force on street collection. The rudest and most incompetent manager we have ever spoken to on the phone with absolutely zero effort to resolve the situation. Cold food due to their new delivery policy that if you live in a flat; despite their being private parking, their couriers will rather sit in their car letting your food get cold until you collect it than bring it to your door. DO NOT ADVERTISE DELIVERY IF IT’S BASICALLY KERB SIDE COLLECTION. The managers answer “if you don’t like it, tough, you can collect it from the store. This is just how it is for your building. No answer as to how every other delivery service will do their actual job and deliver to the door, the most rude and dismissive man we have ever spoken to. Would love if the one in five orders made to them from this development. stopped ordering from them because they don’t deserve...

MERCHANT CITY DOMINO'S Ordered a pizza , few dips , coke and ice cream . After 20 mins gets call no ice cream . After 33 mins I called up where's my pizza your only 2 streets from where I live !! ... was hung up on so had to call up to sort refund . No goodwill no sorry nothing ... No more deliveries to this address from Domino . Some guy Stephen blaming football then trafic when I live 2 streets away . Domino's left a reply to contact them to sort something out after my experience . So I did was told refund takes 5 days I know that so it's fine to leave someone disabled with no money because they can't deliver food 2 streets from their store in Merchant City Glasgow so you have an informed choice if you take a chance dealing with them . So as I said waste of time replying to them as they have done nothing to rectify thos matter like they stated in theor reply .... Domino's Merchant City is a no go zone from other people and organisations so our group of thousands of disabled people have informed me ... And guess what they where 100%...