Caffè Nero — Restaurant in St Helens

Really disappointing experience! My server had a dog licking his hands. He did not wash his hands afterwards, brought me my food and when I mentioned to him that I would not eat it because his licked hands were on the plate, his response was " my hands are only touching the plate". At this point I was so surprised that he felt it was ok that he was giving me my food with dog slathered hands. I told him that it was not clean, that we don't know where the dog's mouth has been, and that I either wanted a refund or another sandwich. Eventually I received a refund as I'd lost my appetite. Are the employees here not taught about proper cleanliness and customer service? Very...

Visited on the 25th June: Ordered a vanilla iced matcha latte - ended up getting a strawberry matcha one instead. 1) it was the wrong drink 2) the drink tasted more like tea with an overdose of artificial sweetener than it did a cup of coffee.

Visited again on the 26th since I was nearby: learnt my lesson, this time ordering a simple cafe latte. The barista (a different staff member) was polite and professional and the drink tasted like a typical coffee-chain latte.

On both occasions, neither their seasonal Brazilian beans nor their almond croissant were available. Given the overall experience, it’s self-explanatory as to why I wasn’t...

We come to neros regularly for our coffee. Don't often buy food but sometimes we decide the cakes look too good and we get something. Coffee is very very nice and you can't moan at the cakes (although the prices for the cakes are a little on the higher side) service is always fantastic. Friendly staff and quick service. Pets also welcome which is really nice, but if you're not a dog lover then just know that there may be some here. I'm the middle of town centre so no parking at the actually coffee shop itself, but there is a multi-story just round the corner. Decent amount of seating, split between upstairs and downstairs and...