Zizzi - Stockport — Restaurant in Stockport

I pre booked this for 8 people for my birthday meal on a Saturday night. We ordered online using the QR code on the table, the system is difficult to use and makes it difficult to change anything in the dishes. It also won't send the order through to the kitchen until everyone at the table has placed their order and we ended up having to redo our orders 3 times because it wouldn't send it through. The starters arrived relatively quickly and were delicious, I would recommend the fondue. After this it went downhill, after almost 2 hours we finally got the mains for the table, one arrived with a hair in it, one arrived cold and another was missing some of the ingredients listed on the menu. All three were sent back, the staff were polite and helpful, the chef was made to put a hair net on and all three orders were remade. Once all the food arrived and in decent condition the food was actually really nice and I would definitely eat it again. After another hour a couple of desserts arrived but not all of them. We enquired where the rest were, 3 people had to reorder due to running out of cheesecake. The 3 reorder desserts were brought out but we were still missing 2, eventually after people had finished their food another dessert was brought out but the last one never arrived so we asked for it to be refunded. The whole thing was complete chaos, it took us 3 hours to get through the meal and so many things went wrong. The reason that the review isn't lower is due to the staff that were there, the server we had couldn't have been more helpful and apologetic, she explained to us that only 1 chef had been put on a Saturday night shift. The food when it was actually hot and when it eventually arrived was actually delicious. What was even more annoying is that the deliveroo orders seemed to be going out with some speed while the people sat in the restaurant were ignored. There were quite a few tables of people who didn't look impressed. My issues are not with the staff that were on shift, both my husband and I have worked in food service jobs so we understand, they were clearly overwhelmed and doing their best. There were nowhere near enough staff for a Saturday night, especially knowing there was a table of 8 people booked in. The whole system needs improvement, next time I'll just stay at home and order, cheaper and quicker by...

Had our first visit to Redrock in Stockport and was pleased to have a very positive experience. I booked over the phone that day, but arrived to no mention of me in the system, but was apologised to and seated no problem. Staff were attentive and friendly and when the vegan ragu was not on the menu, apologised and sorted me out with with a complementary side dish for the inconvenience which was very much appreciated. Service from our waitress in getting drinks and clearing plates could have been swifter, but that would not have been so much of an issue had we not booked the cinema for later that evening. And the staff we did have wait on us were very helpful and friendly which really makes the experience.

So the fact there is a seperate vegan menu is always a bonus. At Zizzi, you know it's a chain, but I appreciate they are thinking out of the box a bit more than some places.

The desert calzone in the general menu is chocolate spread, banana and Mascarpone. The vegan version is banana, berry and fruit compote/sauce. If you could source a vegan choc and an oat Creme fraiche for example, that would be the winner. Comparable versions, especially when it comes to chocolate always appreciated! Had half vegan calzone and half vegan chocolate torte. Stuffing one in the other...

Came in earlier this afternoon 26th May 2023 17:00pm After being shown to a table, we were instantly left for over 25 minutes before a member of staff came over to ask if we were ready to order food, which was very odd as there were only 5 tables occupied in the entire place, although the 4 staff serving were polite enough, it didn't account for much, as we hadn't even been offered any drinks until our starters came out 40 minutes after we arrived, which obviously is nowhere near good enough.

My party was a table of 6, and everyone commented about how tasteless and extremely basic the food was, nowhere near worth the extortionate prices for what you get here. Drink prices are extremely overpriced too for what they are. £6,95 for a bottle of beer. £7,95 for a small strawberry daiquiri, that tasted like lime juice. £3,45 for a piddly little 250ml can of flawsome apple and sour cherry cheap tasting pop. We had 3 vouchers worth £49 each, so the remaining cost we had cash for, and were not advised on entry that they only accept card payment, not cash, wich made it extremely awkward at the end whilst trying to pay normally. Had I known it was card only on entering, I would of happily walked away and gone elsewhere to begin with. Would not recommend to anyone,...