Starbucks — Restaurant in Sunderland

Poor customer service, whenever I see the old lady white short hair serving I know my mood is going to be ruined. Never smiles, no respect, yells at customers, lies about preferences I use all my life & in so many countries use to order this way and she tells we don’t do that, keep giving comments about everything ( we never used to sell cheese croissants here..) ( I am not heating it anyway ) & so much more…, have to repeat the order hundred time just because she is not fast in typing and I get it wrong anyways.. telling we are closing soon a hundred times rudely just because she wants me to leave so that she cleans the tables before time and run to home. Tables are always dirty, I rarely get my drink tasty, very unprofessional baristas approximately all don’t know how to make an iced coffee, not using measuring cups properly, sometimes coffee is less, sometimes ice very less. I always order whole milk and Baristas hide the drink and mix it with skimmed milk. I now have to memorize how each one of them do it so I rectify them accordingly. just sick of this… and guess will stop getting my daily coffee from there.. I would...

I absolutely love coming to Starbucks at the Bridges! The drinks are always 10/10 and the staff are super friendly and helpful! I enjoy coming to try out the limited edition drinks, couples/friend dates and even for a little time on my own to study or read. It’s a fab place to chill with friends or on your own and the staff are so lush to chat to. When visiting a few weeks ago the store had non stop Taylor Swift playing and as a Swiftie, the music vibes were immaculate ✨ The store is always clean, I never have any problems with substituting my milk for oat or coconut. I love it so much I recently become a Gold member (slay!) Cannot wait for pumpkin...

Today we went into Starbucks and was given the worst service I've ever experienced in years of going to the store. Cards were declined and money took out of the accounts without recognition. However, we had a lovely service of a lady who helped us out and pre-ordered one of the drinks. The man behind the till didnt have a clue what he was doing and started messing on with some cakes that were already out for stock. We bought a strawberries and cream frappuccino and the strawberries were off colour and taste. The kind lady that helped us was respectful, kind and willing to help us out. Other than that I've always had a...