Cosy Coffee — Restaurant in Tamworth

AVOID AT ALL COSTS - DIRTY AND UNHYGIENIC 🤢🤢🤢🤢

I’m never one to leave bad reviews as I believe in supporting businesses, but I couldn’t not with what I witnessed on my visit yesterday. While having some lunch and a drink with my sister, firstly I noticed how miserable the staff were. Leaning on the till, looking absolutely fed up with the world. Not what you want to see when you pay good money for food and enjoying a nice lunch treat out. Even when ordering food, we wasn’t offered extras and was zero help with questions asked. The place itself it decorated wonderful, but the staff are all miserable and stand around talking. Anyway you can let that slide. But what I can’t let go is while sitting down…..I glanced over at the MAIN counter where the till is and the food and drink are being served to witness TWO of the young girls that work there, SQUEEZING A SPOT ON THE ONE GIRLS FACE with bare hands in plain view of everyone!! I couldn’t believe my eyes. To then witness them both carrying on making cups of coffee, dealing with the machines/till after doing so? IN A FOOD SETTING? I waited and waited in absolute shock to see if they would wash their hands. But NO not one of them did. I just saw one of the then proceed to pick behind her nails at the till and another member just rub her nose and then proceed to serve two toasties to an elderly couples table. This made me feel so disgusted and rather sick. Especially knowing I had such finished my food and drink, as if I witnessed this prior I would have NOT eaten and NOT wasted my money. If they can do that in plain sight, What are they doing behind the scenes what we can’t see? I’d be surprised if they wash their hands after going the toilet 🤢 I did call one of the young girls over to ask what their food hygiene rating was which was not displayed to then be told it was a 3 (which btw isn’t true as it’s actually a 2 according to the official food hygiene website) I then proceeded to explain what I had just witnessed to which the girl said they do wash their hands which was an absolute lie and myself and my sister had just witnessed neither of the girls do so after squeezing a spot, cleaning behind her nails, and rubbing her nose (no gloves either) and she just said sorry (half bothered) and wasn’t fazed one bit! Absolutely disgusting and don’t know how anyone is able to work in a food/drink setting and get away with this. All the germs and bacteria. Absolutely appalling! But if you don’t mind spots being picked/burst and then your food/drink handled its the perfect...

Awful place... if you enjoy clearing your own tables when u arrive then this is the place for you. When they do clear the tables they don't wipe them so you are left to sit amongst other peoples filth. Asked if the table could be wiped and the young girl refused and stated it didn't need wiping... not good at times like this when we are in the midst of a world pandemic. Staff just disinterested. Waited nearly an hour for some toast and when it arrived, the bottom slice wasn't even toasted. Not to mention there not being any knives available to spread the toast with. Cups were dirty and upon picking up my toast there was a soggy wet discarded sugar sachet on my plate...Great! Funnily enough the original review I left was removed so I shall add this again... funny how they would rather remove reviews than improve on cleanliness of the store and offer...

Sorry it's a mixed review. I really love the ambiance and décor of this place and the the staff are friendly and helpful. It would be my #1 place to go in Tamworth if it wasn't for the very slow service that I've received twice now at lunchtime. The owners really need to figure out how they can improve turnaround as waiting more than 45 minutes for food, for me, rules them out as a lunch-time escape, when I need to get back to work eventually. The second time it happened I had to ask for a refund after nearly an hour waiting. They were apologetic and good enough to comply. I'd be happy to return if I had free time to wait to get served, as the omelettes and...