McDonald's — Restaurant in Tamworth

When a delivery driver is not just a courier — but a human being

I’m a delivery driver. I’m a woman. I’m 52 years old. I work hard and honestly to earn my living. Every day, I enter restaurants — not for myself, but on behalf of the customer who paid me, who entrusted me to represent them.

But at places like this McDonald’s, we, the drivers, are treated with coldness, disdain, and sometimes open hostility.

Today I entered and greeted a young girl at the counter with a simple “Hello.” She ignored me.

I said “Hello” again. She finally turned, looked over her shoulder at me with clear disinterest, asked for my order number, glanced at a bag clearly ready on the counter, and said: “It’s not ready yet.” Then she turned and disappeared into the back — and never returned.

Another staff member — polite and helpful — brought me the exact same order. It was ready. She had simply chosen not to give it to me. Not out of error. Out of attitude.

This is not a single mistake. It’s part of a growing pattern — where delivery drivers are treated as something less than human. With arrogance, disrespect, and sometimes even racial bias.

But here’s what they don’t understand: The delivery driver is the customer. We represent the person who ordered. That person may not be able to come in — so they pay us to do it for them. So tell me: what’s the difference between me and the customer standing in front of you? There is no difference.

When you treat me like I’m beneath you, you treat the customer the same way. When you lie to me, ignore me, or turn your back — you are doing that to the person I represent.

That kind of behavior is a direct violation of everything McDonald’s claims to stand for. You say customers are your top priority — but your staff spit on that principle every day when they humiliate drivers like me.

I won’t stay silent. Because dignity is not optional. Respect is not negotiable. And your brand’s reputation depends on the people who actually keep it alive — drivers like me.

Stop looking down on us — not because we’re beneath you, but because we’re the ones who keep your...

After working in a Mcdonald’s franchise for almost a year, I am fully aware of the concept of customer service. This franchise however, does not deserve one star nor does it deserve customers. The standard of service is appalling. After waiting 10 minutes for someone to take my order, I started to wonder whether or not they spoke English so continued my ‘hello’ in various languages. When I finally got a response my order was taken abruptly. I qued for approximately another 10 minutes, with one car infront of me waiting 5 minutes for two drinks and the second just having a chat with the girl in the window- not buying anything, excuse me can you move? I finally received my food. My cheeseburger that I had ordered with extra pickles, came with MINUS pickles- absolutely zilch. There was also no mustard, as the burgers are advertised to have. I returned into the restaraunt, having already wasted 20 minutes of my life, to ask for my order to be fixed. The woman- a manager may I add- gave me a blank expression, took my burger and brought the same burger- now so cold she may as well have took it into the chiller - with chucked on pickles. No apology, no refund, not even a REPLACEMENT. How on earth do these people get a job, let alone a promotion? Oh, and apparently ‘there’s no mustard’, well there’s an Asda a few metres away so why don’t you do something useful and go and buy some? Absolutely shocking, these people don’t even deserve...

The food here is standard, as expected from McDonald’s, and the location is always busy due to being in a retail park—understandable. However, our experience was deeply upsetting, not because of the food or the crowd, but due to the behavior of an employee.

When we visited, there was an older lady handing out balloons to families with kids. We were with our 5-year-old son, and he was excited seeing other kids getting balloons. However, this employee deliberately ignored us. She handed balloons to every family around us, including the table right next to ours, but completely skipped us on purpose. It was hurtful and made my son very upset—he was in tears.

I wanted to confront her, but seeing my child cry stopped me. This simple act of neglect and intentional avoidance ruined our day. That lady’s behavior was absolutely unprofessional, unacceptable, and frankly, disgusting.

If you’re a parent visiting this location, be cautious. Such an incident might happen to your child too. A small action like this can shatter their happiness and turn your day into a frustrating experience. Management should address such behavior immediately and ensure all children are treated with kindness...