Nando's Manchester - White City — Restaurant in Trafford

Nando's White City: Where Service is Served Extra Hot!

Let me tell you, I’ve done my scientific research on this place. I’ve tested the staff, the systems, and the sides countless times, and the results are always the same: First Class.

Yes, the hot chicken wings are a fiery dream, and the Portuguese Tomato Salad? A cool, crunchy, and delightful wing-man (or wing-woman!) to the main event. But let’s be honest, the true PERi-PERi magic here is the staff. They are the rockstars of retail park dining!

The Secret Ingredient: Amazing People

You won't find any of those headset-wearing, head-down zombies here. Nope! It's all helpful smiles, genuine care, and a bit of banter—like they actually want to be there. Imagine that! It's an entire staff rotation of nice, friendly faces, not a miserable soul in sight. It's truly baffling how they manage to keep the energy up like that.

Even the tech works! The app ordering is slicker than a fresh drizzle of PERinaise, the drinks arrive with lightning speed, and they check in on you. Not once. Not twice. They genuinely seem to care that you’re having a good time, and that's just brilliant.

The Perfect Pit Stop

Daytime dining here is the best, and it always seems to attract the nicest customers. It must be a magnet for good vibes, or maybe, just maybe, the awesome staff rub off on everyone who walks in the door.

Plus, you get the double whammy: plenty of free parking, and you can tie it into a proper shop.

In a world full of confusing customer service barriers, Nando's White City is a masterclass. They prove you can run a smooth operation with an app and still prioritise good old-fashioned human interaction. I don't just like them; I love 'em! Keep crushing...

I went to Nando’s for a meal for Valentines Day And we made our order and specified we wanted our chickens very very well done. The chicken came and I used my fork and knife to cut and eat I saw that the chicken was still very soft and tender which is not the texture or “very very well done” preference we usually eat here. This was the same for my Mothers food we had to return it. The Manager and Supervisor were refusing to put the food back on the grill and were telling me there is nothing they can do because I had cut and eaten my chicken (cross contamination) but my point was the chicken was still not cooked well to my taste, my sibling also disputed this and said they can either give me my refund or cook it to my preference even though my other family members had their chicken cooked very well and we brought their chicken back to show the difference. We were then told the difference in appearance is due to the sauce used - which for a household of cooks and people who clean and oven cook chicken or bbq chicken on occasion could not believe the attitude and the excuses being given. The other times we have gone to the Nando’s and asked for the chicken to be very well done it was done by the staff (black staff mostly) to perfection. I say this to highlight a difference in cooking standards and customer preferences. This should be seriously considered as this totally just ruined our experience of coming here and we spent £124 for the service and food. Very dissatisfied and disappointed with...

I went to Nando’s Manchester White City last Friday which was the 29th of July, I hadn’t been to Nando’s for sometime & looked forward to it me & my cousin went in & from the start to be fair & transparent was completely disappointed as we had come all the way from London & was having a break in between meetings.

The tables were not cleared & messy, the restaurant wasn’t even that busy, our food took around forty minutes to arrive which was frustrating as we was hungry.

The girl serving us was friendly hence the rating being reflective of that but she was forgetful unfortunately & the majority of the staff seemed uninterested.

There was one staff member having his lunch break opposite us as he should but we was verbally & visually unhappy due to the wait time, considering the size & scale of Nando’s you would think there would be an area where staff could eat their lunch in their own space but that aside he was the only one sitting near/around us again with messy tables.

I hope if I ever find myself in Manchester again that there is improvements as overall the retail park & location was convenient therefore I may come back in the future & I hope this helps you improve...