Biscuitville — Restaurant in Aberdeen

The ordering part of this entire experience was the best part to say the least. The lady that done my order was very nice & helpful & that is the ONLY reason I gave this place a 2 & not a 1 star. My daughter found a hair in her grits so I take it to the counter & the "biscuit maker" lady comes over wanting to know what's wrong so I tell her. Then she says well where is the hair now!! Like seriously, do ya think I made it up?? You could clearly tell the grits hadn't been ate from, the butter was still on top melting. The manager walked up so I told her what was going on & she fixed a new one right away. If that wasn't bad enough, we had some muffins that were hard as rocks on most of the top of them. My daughter went up to see about replacing them & not 1 or 2 but 3 women were trying to give her a hard way, telling her that's how they cook & nothing was wrong. Let me say, my daughter suffers from PTSD, anxiety, etc. This situation made her feel very very anxious & uncomfortable. She comes back to the table & 1 of the women came behind her trying to say the same things to me. Now we eat these muffins all the time from lots of different Biscuitville's & these were definitely just way overcooked. Finally after all that she says, "well I can replace them if you want but they're all the same". When I say yes please do that I saw her roll her eyes & she walked off. It took 7 mins for her to return with the other muffins. She def didn't make fresh ones & the muffins sit on the ordering counter so why it took so long...your guess is as good as mine! Thankfully these were a little better, at least edible. Wouldn't it have been much easier to replace them from the get-go? I just don't know if I will be going back to this Biscuitville. I've never had trouble like this with any other...

I recently visited a restaurant known for their biscuits and while I must say that the biscuits themselves were quite delicious, I was disappointed by the overall experience. The service was lacking and the execution of the food wasn't always the best.

On the positive side, the biscuits were definitely the highlight of the meal. They were warm, fluffy and had a great flavor. I appreciated that they were made from scratch and clearly had a lot of care put into them. It was clear that this restaurant takes pride in their biscuits and they are definitely worth trying.

However, the service left a lot to be desired. Our server was slow and didn't seem to be very attentive to our needs. We had to ask for things multiple times and even then, they didn't always arrive in a timely manner. It was frustrating to have to wait so long for basic things like water or condiments.

Furthermore, the execution of the food wasn't always up to par. While the biscuits themselves were great, some of the other dishes we ordered were not as good. They seemed rushed and not properly prepared. This was disappointing, especially given the reputation of the restaurant.

Overall, while the biscuits were definitely a standout, the service and execution of the food left something to be desired. I might return just for the biscuits, but I wouldn't recommend this restaurant for...

This morning started off rough for me. I was hoping to get a quick breakfast and get to work. When I got to the drive thru, they were extremely busy. My order was wrong and they promptly corrected the issue by giving me a partial refund for the price difference. However, when I got to work I noticed my biscuit was wrong. I called the store and spoke with the manager. She was extremely kind and apologetic. Let me just say, their service went above and beyond. Not only did they apologize for the error, the manager sent their shift leader to my job to give me the breakfast I ordered AND a free muffin for the inconvenience. I have never in my life had a restaurant go to such lengths to ensure their customer's satisfaction. They definitely have a great staff with...