Pats Select Pizza | Grill — Restaurant in Aberdeen

I don't know what It is about this place but we have a love hate relationship. I'll first start by saying I am a woman doing a review under my husband's Google account if it looks weird that a man would say some of these things. Also to be fair I do have somewhat of a personal relationship with this business seeing how I worked for them for a while during my ealry adult years. I would start by saying the food is amazing but everyone already knows that unless they love under a rock. The girls and ALL staff for that matter are very friendly so ordering a very detailed order is ok with them. They do go through alot of new girls but if you order from here as much as you shoukd or shouldn't be an issue explaining to get how to ring you up! Delivery is fast and good but is still human so mistake do happen. Nothing outside of the normal but they do happen once again. My only issue with this place is that the Owner Steve is very stingy when it comes to ANYTHING! You want anything on the side you pay for it, even if it comes with your food. For example if you want parm cheese for your pizza you have to pay 50 cents because they put it in a cup verses stright from the shaker to the pizza. They do charge within reason so if you want that extra dipping sauce it is 50 cents compared to $1 anywhere else. I just stopped typing to call them back to bring the bread stick the forgot after all the talk about my sauces I was charged for for them!!! Ahhh simple things like that!!! I can not complain because I am sitting here munching on some pretty damn good food waiting for the rest to come!!! None the less this is a great restaurant however not knowing how hard of a worker Steve is and the back story of him spending his entire life savings to open this place his stingyness would turn some off. I promise you it is worth every...

7-27-2022 - 2nd Review - Tonight we ordered dinner and London, who took our order, was very patient and professional and provided excellent customer service!! I also wanted to thank Pats for ensuring that all of our food was cooked to perfection, and was fresh and delicious!! Shout out to the cooks for such great food prepared to perfection!! Our order was missing a sub, so I called them right back and they let me know the sub was already on its way and apologized for the delay and the missing sub. Not five minutes after I hung up, they were at the door with the missing sub?! That was fast??!! They made the order right quickly. We enjoyed all of our fresh and delicious food and thank Pats for making it all right!! We love your food, the restaurant and thank you for providing EXCELLENT CUSTOMER SERVICE at every level … especially during such hard times. You rock Pats!! ❤️👏❤️👍

2-20-2020 - 1st Review - I just wanted to ensure management was aware of the EXCELLENT SERVICE I received over the phone one from Ms. GALIA. Please note that Ms. GALIA took my order quickly, efficiently, and courteously and made sure to repeat it back to me with no mistakes whatsoever. Ms. GALIA also knew the menu items very well and was able to recite them quickly and efficiently so that I understood her very well and she responded to all of my questions and requests in a very professional and respectful manner. Ms. GALIA is an asset to your business and not your average employee. Thank you for employing such an EXCELLENT employee who works with a spirit of excellence and cares about your customers and...

Highly disappointed!!!! Not only was our order completely wrong, we paid extra for fries relieved 6 each for an extra 9 dollars. No salad or bread sticks with the chicken Alfredo. When we called the store and asked to speak to a manager, Brian got on the phone, was very very rude told us it's our problem not his and door dash should of checked all the items. Ok how would door dash be able to open our sub lift the in-between the meat and cheese and see that it had onions tomatoes and some redish sauce on it. (Btw im allergic to tomatoes so the entire sub had to go in the trash) We tried to explain the situation he told us it's not his problem and hung up on us then refused to answer our calls from same number, had to call back from a different number and he was still unwilling to resolve the issue and hung up on us again!!! This is unacceptable! Not only did I pay expensive prices for half of the items we did not receive, but the ones we did were wrong, and your manager has 0 customer service skills and takes no accountability for his or his teams actions in fulfilling a wrong and incomplete order. Thanks to your manager Brian we will never be ording from you again! We understand mistakes happen but to be rude to a customer and hang up on them is totally uncalled for. Very very...