Domino's Pizza — Restaurant in Acworth

As of 3/23/24 Well, once again this location has let us down 2 times in a month!!! Our thing crust are so burnt and dry they are not suitable to eat. Sad part I even made a note on my order to add extra sauce and to not burn our thin crust pizzas and GUESS WHAT they are so burnt. This upsets me because it's a common issue with this location. Also, when I call to speak to the manager all they do is offer to make and send us a new pizza but I don't want that.....it is getting late and I've got to put my disabled sick special needs son to bed. I want my money refunded 17.25+tax.

Previous review from 7 months ago from updated/above review: Amber the shift manager is very rude, condescending, pretty much called me a liar, she is argumentative, and then hung up on me while I was asking questions and had concerns about my order. As soon as she insinuated that I was lying, I said to her "well I guess I will have to call corporate then" and that's when she said I was being rude and hung up on me. First off, from the second she answered the phone she acted like I was disturbing her, wasting her time with concerns and questions that I had about my meal/order, and she seemed like she could careless about her job and/or helping customers. I order often from this Domino's location and have been a loyal customer for years. I mean in the past couple of months I've ordered over 7 times. When I order I always get between 2-4 pizza a time, sometimes I get speciality chicken, and/or Alfredo pasta, or loaded tots, or chocolate lava cakes, etc and I always tip well.... 20% or more. I'm just in shock because in all the years I've been ordering from this location, I've never been treated this way, or had a problem. The drivers, and the other employees seem very nice, but Amber needs to work on her customer service skills. Amber wasn't willing to resolve the issue in any type of way possible, or hear me out, and as I stated above she was argumentative. After she hung up on me, I called back a few minutes later, and a young lady name India answered, and she seemed kind and had decent customer service skills and was trying to fix the issue at hand.....which I'm grateful for that, but it seems like the weekend nignt shift crew is a bunch of young teenagers, and need to be trained better. I have already taken the proper steps to get this matter taken care of. I have reached out to corporate to let them know about the incident on 8/6/2023. I will be letting them know about Amber's poor customer service skills, and behavior, towards loyal customers. I also will be letting corporate know how this location needs to be trained better. If you look at the reviews of this particular location this seems to be an ongoing issue on how rude the employees are and how they do NOT care at all about customer service. It's truly sad to witness managers running their store like that, and to train their employees to act so poorly towards paying customers.....this is learned behavior and/or lack of training. I've worked in this type of industry and we were never trained to disrespect or hang up on customers or anyone for that matter. Amber need to be more humble, because I am part of the reason she gets a paycheck, so she needs to be more grateful and less rude to PAYING...

Updated per my experience on 8/12/25.

We don't order pizza out very often, but when we do, we usually choose Domino's. On this occasion, the store appeared to be very under-staffed. Orders were backed up, orders were missing, customers were angry and apparently the Pizza Tracker cannot be trusted. I was shown that my order was being prepped right after I made the order at 5:52. Lies. I was standing in the store at 6:20 when I saw the person preparing my pizzas, with ungloved hands. Is that the process? I was a little taken aback. There was a man in the store that says he put in an order scheduled for pickup at 6pm. The guy at the register told him that the computer pushed his order back to 6:45 or it had somehow been entered the wrong way. I do have to commend that worker who said he was a driver and was just trying to help them get caught up. And, he remained apologetic and professional. Another customer called in his order to the store, but no one could find the order. The customer said they just took his order and didn't ask for a name or phone number so, there was no sign of his pizza and, after waiting over 30 minutes, they left. Like me, there were some very frustrated customers. My pizza, however was pretty good, except the mushrooms and onions were left off of it. I didn't have the energy to take it back.

My previous review: I'm really glad they made the $7.99 Large 3-topping Carryout Special 7 days a week. No one wants to pay $15 bucks or more for a pizza! It's uncommon, but try a chicken, bacon, mushroom pizza with the garlic parmesan (white) sauce instead of the regular marinara sauce on hand-tossed crust. You'll...

If I could give zero stars I would. I asked my wife to pick up 2 pasta bowls from Domino's on Baker Grove next to Publix last night (3/13/23) to go alone with our dinner. She ordered in person. Picked up in person, but did not open the boxes. When she got home we realized that they had either given us the wrong order or messed up our order. This is the 3rd time we have had an issue with this Domino's delivering the wrong order, which is why she went in person this time. My wife called the store with both of us on speaker and requested that they fix the order and deliver the order for free. The girl that answered the phone stated that my wife need to speak to a manager. Of course she put us on hold. After being on hold for a while the same girl came back to the phone with no solution. I said never mind my wife would come into the store today (3/14/23). My wife went into the store today with her receipt and both boxes of food untouched. The employees refused to refund her money or replace the order. My wife left the boxes of food on the counter. No food. No refund. THEY EVEN KEPT THE TIP!!! Domino's just got paid and tipped for nothing. It was probably best that I did not go with her. We order pizza EVERY FRIDAY and pasta bowls during the week from time to time. WE ARE DONE WITH DOMINO'S!

"The economy is not bad. Customer service is bad."

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