Raising Cane's Chicken Fingers — Restaurant in Addison

I usually don’t leave reviews, but this experience was so disappointing. From the start, the young girl with her glasses working at drive through had a weird attitude, she opened with a catchphrase or something I didn’t hear at first so When I asked what she said, she repeated it by yelling the same thing, which by the way i still couldn’t make out, either way not a big deal but when her tone changed it through the rest of the interaction it was obviously very rude and passive aggressive, look I understand customer service is not easy but this was unnecessary. When we pulled up to the window, there were no manners at all — no greeting, no thank you — just dry, loud responses and the manager in the back was just standing like a emoji and staring. After handing us our drink, she slammed the window shut without a word. The same thing happened when we got our food: no words exchanged, just the food handed over through the window and the window slammed shut again so we returned the energy. On top of that, the fries were cold, our order was missing coleslaw, and there was no explanation or substitution offered. Overall, the service was so careless and unfair, it really ruined the vibe for the night, I don’t understand why’d you work in a place and you can’t even deal with the minimum effort required. I heard many bad reviews of this location but didn’t think id expect it myself, crazy.

Forgot to mention that this locations night shift act like hyenas, they laugh, are loud and so proud to give attitude to people when THEY are the service workers. They need someone to give them a reality check since their egos are high and...

I love Canes, I’m a frequent customer. I am done with this location- not worth the hassle or lengthy wait time.

Last night I waited 20 minutes while everyone else got their food. When they bring me mine, after standing at the counter for 20 more minutes asking what the holdup was, they said they didn’t have any to-go containers. Well I didn’t even order my food to go?! I ordered a Caniac combo at 6:02 PM and I did not receive my food until 6:40 all the while watching other people get their food and the workers giggling, laughing and straight up ignoring customers. Who I can only assume was a manager because she had on a gray polo shirt, looked me dead in my eyes and walked into another room and shut the door without saying a word. Saw the whole thing! That is unacceptable and I will not be back to this location ever. Literal children work here. The least they could have done was tell me the reason why it was taking so long and then I could have informed them that my order was not to go. They wasted everyone’s time and created a tense environment unnecessarily when all they had to do was open their mouth and speak up. Yall only make 5 things here, there is no reason anyone should wait that long for food at a Canes. If corporate replies to this, I don’t care. I’m not calling yall, just do better and hire people that can communicate.

TLDR confused and immature teens work here that will take forever to give you food and act like they did...

Had to update my review from a 5 star, unfortunately.

I come here regularly for lunch, and it's usually hot, consistent, and fast.

Went through the drive-thru today and it took a little longer than usual which was fine, but when the girls were bagging up my food, they were laughing and opening the box to show it to each other???

I said thank you and parked to see why they were laughing at MY FOOD, and it looked disgusting. It was literally like it had been dropped on the floor and stepped on. I ordered a sandwich combo, and it was flat and squished and a mess.

I took it inside and asked for a replacement, the manager took it out of my hand and threw it away, the cook said it sounded like a personal problem and started singing Lady Gaga-- y'all really?? He showed me the replacement that wasn't squished and I said thank you, made it to my car, checked it, and they had just given me cold, untoasted...