Lal Mirch Indian Restaurant — Restaurant in Agoura Hills

We waited over 10 min after being seated and no one brought us menus nor water. I got up and went back and asked the staff if I could have menus, expecting one of several around the bar/ waiting area to help me but all the help I got was a head motion from one of them from afar as if to give me permission to get my own! I let it go and went back to my table. Still no one came by for another 15 to 20 minutes so I let a waiter passing by know that we had not even gotten water yet. The manager was busy bussing another table and picking up several dirty/used glasses by sticking his fingers inside all of them. So I was surprised to see him come by to get our orders without any capturing devise (no note pad / no hand-held computer) he asked our order several times and interrupted us to talk to a waiter in the middle of our order!! He gave our menus to another table (the one he had just bussed) and disappeared. The newly seated table got their drinks and we were still waiting for ours. Meanwhile, there were tables around us that were being seated after us and their orders were being taken. So I thought somehow they missed our table and didn’t know who our waiter was. So I went back to the bar area to ask for our waiter just to learn the manager who claimed to be our waiter had forgotten my iced tea and seemed out of it. I asked how he could be handling our food if he was bussing tables (health dept concerns) He got defensive and rude and another staff member held him back and the manager started barking at him! I was petrified! I told my friend let’s get out of here and we did. Another rude waiter came out following us to the parking lot yelling at us several times to take our trash out. He was referring to neatly folded filler gift papers left on our seat after our gift exchange. I was scared and appalled! How is this allowed in this day and age? I think they were sexists and ageists and all together unprofessional. We went to Anarbagh on T.O. Blvd and had great service and a great time and a super delicious dinner. DO NOT GO TO LAL MIRCH! Their management is rude and...

I want to preface my review with I enjoy their food very much. The chicken tikka masala is fantastic. However, our last experience may keep my friends and I from returning.

We ordered dinner from this place and it was $13 for my Chicken Tikka Masala. Pretty standard but keep the price in mind. There were 3 others that got main dishes as well. We pick up the order and get home to realize there is no rice or naan for anyone. Not a huge deal. We just assumed they forgot a bag with the rest of the meal. Friend calls them up and tells them about it just to let them know he's coming back. The man my friend spoke to tells him that he didn't order rice or naan and it doesn't come with the meal. Friend says we order lunch all the time and the lunch special is cheaper AND comes with all of that. Man says they haven't had lunch specials for 6 months.

Hold up.

It sounds like we are being lied to so someone can cover up a simple mistake. Who the hell would sell a small plastic bowl of chicken in sauce, by itself, for $13? Unfortunately this man doesn't budge despite us telling him that's nonsense.

Friend gets the restaurant and to just solve the problem he orders rice and naan bringing our total to about $17 per person.

Maybe this can be rectified but until that happens we will no longer be ordering from...

Pro: The one star is because 2 of the dishes we ordered was good: Chicken Makkani or Butter Chicken and Butter Naan.

Con: The missing stars are due to the terrible service we received. We called before arriving to the restaurant to confirm the closing time given it was the holidays. The moment we entered the restaurant, at the door, one of the staff members goes - "Before you take a seat, I want to let you know that we close at 9:45PM". He was curt, totally disrespectful, and almost did not want us to be there. He took the order, would not look up while talking and was doodling while responding to our questions. It was a small order of 2 dishes and naan.

15 mins later the order arrives, and he got the wrong order. When mentioned that this is not what we ordered, he got flustered. 15 mins later, comes out with an altered dish. Seems like the same dish was used and remade.

For the check too, he rushed us before we could finish the dinner with 30 mins remaining.

While we were dining, a few other guests came in and were treated with the same welcome message. It was sad to see but almost hilarious as well.

We don't plan to ever go back but if ever end up, and see him, we will leave immediately.

I hope the management realizes the goodwill they are losing...