Panda Express — Restaurant in Agoura Hills

I usually look forward to enjoying the steam veggies at Panda Express, but my recent visit left me deeply disappointed. On this occasion, I was informed that I would need to wait for the veggies to be freshly prepared, a request I was initially fine with. My order was simple: half steamed veggies and half steamed rice, with teriyaki chicken and an extra side of steamed veggies.

Despite being reminded of the wait by the employee, Emma, and stepping outside for the 4-6 minutes as advised, my return revealed a disheartening sight. My expectation of a wholesome side of veggies was met with a single piece of broccoli.

When I inquired about this with Emma, she confirmed it, leaving me no choice but to accept my order, though NOW with an ADDED PORTION of RICE instead of the anticipated veggies I requested.

Feeling underserved, I literally went back in line after paying (one person behind me) to PURCHASE an additional side of veggies, only to be told upon payment that I would have to wait once again for more to be cooked.

This cycle of waiting and disappointment escalated my frustration, leading me to request a refund—a decision made in the hope of sparing myself further dissatisfaction.

I'm literally speechless. I should've...

Worst customer experience ever!!! Went in last night, 15 minutes BEFORE closing. Everything was gone, but a few items, NO orange chicken, really? The food area was ready for close. I asked if they were open, and the girl said yes. I asked if they could make the menu items, she said no! only what we have left. She said it would take 8 minutes, with a disapproving attitude, as if she was doing me a favor, but obviously did not want to take time for me. The guy in the back was busy cleaning. I personally don't like the taste of food and cleaning products. I asked one more time, are you open. she said "yes" I walked out. It is not right to post hours of operation, and not serve everything within those hours.

Owner - if this is how you run this business - it won't last. Hire people that care about customers, not the clock. fyi - HABIT next door was awesome. They stay open 5 minutes after close to make sure they can serve...

I work night shift as a driver. It was my lunch time so I stopped at this Panda cause it's close to my job. Walked into the restaurant at 9:30pm. Selected my food and just before paying I asked the girl at the counter if I could stay and eat my food. She said they were closed and were going to clean the place. I asked 3 times than she said if I didn't take long it was ok. By then I was upset. Just left the place and her holding the bag with my unpaid food. On my way out I reminded her that no matter how many bosses she had none of them would pay her salary if customers did not come to eat. It was the last time at this location. From now on I'll be eating only at the Lindero Canyon restaurant. Their night crew is nicer and understands late...