Tropical Smoothie Cafe — Restaurant in Aiken County

10-8-2021 @ 11:30am Everytime I'm in this restaurant, to pickup and deliver to my customers, the owner is very rude. In response to the owner: I have picked up from Tropical Smoothie Cafe about 20 times in the last year. At my visit prior to the incident in question I stood at the end of the counter so as not to interfere with other customers. YOU, the owner, told me that I would not be helped unless I stood in the area next to the cash register which I had no problem doing. An employee who was not with a customer approached me and asked what my customer's name was. I gave it to them and left your restaurant without issue.

Yesterday, I walked in and directly stood where you asked me to on the previous visit, which is DEFINITELY not "in the kitchen", obviously. Once I stood there, YOU interrupted the transaction with the customer at the register in order to ask me if I was with DoorDash, to which I answered yes. I did not speak with you or attempt to make eye contact to avoid any interruption with the customer you were helping, attempting to avoid any interruption. You asked me to step back, again interrupting your customer, which I happily did. I was at no point ejected from the cafe. If that was the case then I would not have received my customer's order from a store associate, as I usually do, and left the store without any further communication with you.

Your retaliation in the form of banning me from your store for doing EXACTLY what you asked me to do happened after I contacted DoorDash and Tropical Smoothie Corporate to document our interactions in order to protect myself. I have no ill will toward you or your business. I was doing my job as you asked me to. If you feel slighted enough to attempt to have anyone fired from their job because you do not like them speaks volumes. I have over 1000 deliveries and this is the first issue that I have ever had with any restaurant owner or management. Thank you for your advice. I assure you that I will continue doing my job as both my customers and restaurants ask me to do. My heart is at peace.

Best...

Every time I go to this location, there is one woman who is always rude to me and the other people I am with. Today, April 14, 2020, my boyfriend and I went to this tropical smoothie to get lunch after a workout. This woman, at first, greeted us nicely, but when I asked her a question about a coupon I had received over my email, she became very rude and had a very nasty attitude. I asked about a $5 off $25 coupon for today only and she said that she hadn’t heard anything about it in a very condescending manner, I then showed her the email I received, she turned around and went to the back without saying “one moment please” or any phrase acknowledging she was going to find more information about it, came back and said that it’s only for mobile online orders. Then she asked VERY RUDELY if we wanted to keep our order, we said yes, and paid. The food was good, and the young lady who made our smoothies was very nice, but this one lady is what made my visit terrible. I have had an encounter with her before, a few months back, where she didn’t take my debit card because she said they don’t take my brand of card (even though it is 100% a universally used card) and that made me from returning to this location until today. I asked at other locations if they took my type of card, they said yes, so I was wondering if maybe this woman lied to me and just didn’t want to take my order. If this woman did not work here, I would come to this establishment all the time, but unfortunately, her terrible customer service will keep me and my...

After I had noticed I made an order with the wrong location, I could not get through after 25 minutes of calling back to back, the owner would not refund me bc she said she was busy on the phone and the food was already made. When I told her I tried to cancel it and it wasn’t my fault and would like a refund, she just put the phone down and walked away. Calling back another worker answered and said she would get the general manager; again, someone hung up. When I spoke to another worker from another location, they claimed I should’ve gotten a refund. At this point, it’s not about the money, its about how the management handled the situation. Basically, they stole my money.

*update as you could tell they get very defensive and re-edited to make the response more professional. May I add, I had never once used profanity in our conversation. So not only are they thieves, they are unprofessional liars. Have a...