Cato Fashions — Local services in Aiken County

I shop exclusively at Cato's for my clothes but was very disappointed today. Went to this location to return a pair of pants that I purchased online. I was 4 days over the 60 day return policy time frame. I had my receipt but was told that the most she would give me was 9.99. I paid 30.00 for them. I had my receipt showing what I paid but she refused to try and work with me. This was the manager so she said. She wouldn’t even call corporate like I asked. I walked out of the store and called customer service. She said as long as I had my receipt there should have not been an issue. I decided to send these back via mail so that I would not have to deal with the mgr again. This branch has lost...

This particular location could be a great place to shop however the manager herself is running the store into the ground.... this woman has on several occasions told different customers several that she does not like to accept returns from other stores because it takes away points from her store and she will say that the store does not have enough money to do a return and that is a major drawback because Cato's is not a monopoly there are several women apparel stories that could be shopped at in North Augusta but people choose to come to Cato but she definitely is running good loyal customers away with her...

So I take in 4 blouses I had ordered online, 2 of which I wanted to change sizes, 2 of which I did not want at all. Electra met me at the door and cheerfully offered assistance. From there, she processed this return and did so in such a cheerful, proffessional way, I almost felt like royalty. I never expected that kind of genuine and sincere customer service...not anywhere but Electra was a rock star in my opinion this day. I will continue shopping at this location as long as I get treated like this. Such a breath...