Dunkin' — Restaurant in Alabama

I went to the store in McCalla this past Saturday, June 19, 2021, and ordered 5 dozen donuts and a box of assorted donut holes to pick up on Sunday morning at 8:00 am for our churches annual Donuts With Dad Sunday School Breakfast. I ordered 5 dozen donuts and a 25 piece assorted donut holes box. I paid for all of this in advance at the time of the order on Saturday. Total was over $60.00. I got to the store right at 8:05. I had to wait on the cashier to finish helping a customer and then let her know I was there to pick up my order. It was not ready. No big deal, she said she would get the manager to finish my order. It was the same lady that took my order on Saturday. They asked me to step aside while they got my order together and waited on other customers. I could hear the manager telling someone, "well she said 8:00 anyway. Very smartful. It was about 8:10 by then. If anything she should have had my order completely ready for pick up. Anyway, I finally get my order. When I got to the church there were NO jelly filled and no chocolate covered with cream filling. They just gave me extra of the sour cream donuts. Also the donut holes were ALL just chocolate, not assorted. I have tried many many times to call the store however they will not answer the phone. I also tried many many MANY times to call Friday and Saturday morning so I could order over the phone. Again they will not answer the phone. Very poor customer service. Absolutely no excuse to not answer the phone. So today I try to call the corporate office. Very rude customer service with them also and they told me they don't handle complaints for their stores. Said that the stores have individual owners that I would need to speak with, however they don't have anyway to get in touch with them except by internal email. She gave me the name of the company that owns that particular store, but, again no luck there. There is no listing for The Donut Company. Past...

They really hate seeing customers come. It seems like I agitate the cashier every time I walk in their door. I ordered two donuts but one of the white cream powdered sugar I told her please make sure it is not Bavarian but like they always do I got barbarian cream. I even watched her take it out of the white cream bin. There was only about 10 donuts total to choose from this was around 11:00 a.m. ordered a sandwich just was not impressed. How ordered the hash browns I was given five individual little hash browns and they were burned to a crisp. I didn't even try to get them to redo it ... I don't enjoy myself when I feel like I'm an inconvenience to someone's day... Try to ask questions about the app but the cashier just kept telling me she didn't really know much about it. And then kept over talking with us saying is that all I can do for you is that all I can do for you. Just kindly thank you for the donut and left because they had all the chairs blocked where we couldn't sit down. Will not be back. I've given them five times to get it right , five times to get one donut right five times they have not. I give up... I'm going back to Krispy Kreme. Some of the older men out front were disappointed because they couldn't sit and talk like they used to be able to. Customer service is just not what it used to be anymore people truly...

I get there ~650am today. They tell me to hold. No problem. They tell me to go ahead. I say 2 words, then "hold." Not cool. I repeat "small frozen coffee, butter pecan" multiple times. I get "what, I can't hear u." I start to get aggravated. Small frozen coffee. What flavor? Butter pecan? "We don't have that anymore." It's on your menu board. If u don't have it cover it. And why ask me when u know there's flavors on your menu u don't have? U should've listed the flavors. I get the drink and immediately know something is wrong. In Alabaster they put whipped cream on top. Not here. It feels melted or thin, but the texture is weird. So I'm trying to figure it out. I sip it and it tastes so strongly of coffee. It doesn't taste like that in Alabaster. Finally at McDonald's I realized what was wrong: they blended whipped cream into it. That explains the texture and the thinness. I don't perceive any ice in this FROZEN coffee. I notice there is dark liquid in the bottom of the cup. I only took like 3 sips. I literally have a cup of foam, cost me $3.78. The pic of light brown liquid is the caramel frappe I bought at McDonald's. It is what a frozen drink should look like. I may stop eating at all Dunkin Donuts on principal. I threw the drink out. It wasn't made properly. I didn't want a...