Barrio Fiesta — Restaurant in Alabaster

I hate to give a bad report on this location, the female employee snatched my money out of my hand! Told her clearly what I wanted, they have me salad without the dressing I ask for. She asked was i dinning in or takeout, I said dinning in. I was seated for less that 10 mins, a male employee came out with my food in to go boxes! I was confused because I clearly said I’m dinning in. The female employee at the front came to me and made me feel like I couldn’t dine in! I was really confused! I was worried about them playing over my food so I figured to avoid that, I rather just take it and go.When I get to my destination, they had my beans, rice and quesadilla all touching each other. Not in individual slots! That’s a no no, I’m not a dog! When I started eating, I noticed the food had a funny taste! Food was disgusting!!!!! I will never return again! That’s what I get for trying a New Mexican restaurant instead of going to fiesta tacos in Alabaster in the shopping center where American thrift store is! They are the best around town! They are clean, food is fresh and it’s good every time!!!! I spent $23 and change on food I can’t even eat! That place even have a little smell to it as well! That place need to be shut down! Ain’t no way their still in business! Plus they gave racist...

Have eaten there many times but had a troubling experience today while having lunch with a group of 12. I don't know if our waitress was new but I ordered the Nachos Supreme with chicken as I have many times before and I pointed to it on the menu to ensure no language problem. She asked about grilled chicken and I said yes. It comes with shredded chicken but I opt for grilled as it is less greasy -- i know it is an upcharge. When it came out, it was Fujita Nachos Supreme with onions and bell peppers, which I do not eat. I told her I had gotten the wrong order. She brought a menu and she told me it was the FNS and I pointed to the correct one above it -- NS. She argued with me about it and I told her I did not eat fajitas as I did not eat peppers and onions; therefore, that is why ordered the NS. She did not offer to bring me my correct order. I had to pick off all the onions and peppers to pile them up on the table...msking about 4"x6". The waitress only came back to give me my ticket...I was charged the higher price of the wrong order. If I had not eaten there before, I would not have gone back plus I would have...

Today I stopped by as we often do after church. I’m not sure if it was just a bad Sunday or what, but the experience was disappointing.

First, I was asked to hold when I called to place my order — and ended up holding for about 8 to 9 minutes. I actually arrived at the shopping center while still on hold. Okay no biggie.

When I went inside, no one was in line. I paid for my order, and the lady began bagging it near the bar area. Then, someone else walked up to pay. She immediately stopped bagging my order to go check out the new customer. She didn’t ask if it was okay or even acknowledge that I was still waiting while my food sat there getting cold. She also repeated this a second time with a second customer.

I mentioned it to the manager, but instead of an apology, his only response was, “We’re busy.” I reminded him that there wasn’t anyone in line when I paid and that the issue wasn’t the wait time—it was the lack of courtesy.

I literally passed six or more Mexican restaurants to come here, but after today’s experience, I’ll be waiting much longer...