Carl’s Jr. — Restaurant in Alameda

I love Carl's Jr food, love how clean it is. However, I cannot eat at this specific location anymore. On 3 separate occasions, I've visited this location (871 Marina Village Pkwy, Alameda, CA 94501) On each visit, I noticed that the same team member who is preparing the food is NOT wearing gloves. Touching burgers, and buns., Peeling off and separating each cheese barehanded. As well as wiping surfaces off with cleaning rags, Then continue to prep food. 🤢🤮

On each visit, I addressed the MOD privately They both agreed, on how unsanitary it is. 1st-time visit I voiced my concerns to one of the staff members after purchasing "Stating that I will not be ordering here if he cannot wear gloves to prepare my food, As I'm watching him hold my bun in the palm of his hand. She told him to put the gloves on, and to prepare my food again. She even gave me an extra order of small 🍟, (which was appreciated) 2nd-time visit Before ordering, I look over the counter, and once again the SAME GUY is preparing food without any gloves, as well as the lady who was preparing the fries, Watching her individualize the cheese for each burger barehand, I almost fainted.

The assistant manager then stated to me " We tell him to put the gloves on all the time, but he just doesn't listen". Smh

I then asked for the higher-up's information.

Soooo. I decided to report this location, Just knowing that the person preparing the food we pay for, we eat, feed our kids, He has no concern for creating a healthy environment, and no respect for his job or leadership. I fear that this has been an ongoing issue and will continue to be as so. Management needs to be more assertive with team members and hold accountability accordingly. No customer should have to tell your team member to put on gloves, Especially when preparing their food.

I encourage anyone who comes to this location to read this. And to come in to order your food if u still decide to eat here. vs the drive-thru Makes sure your food is being prepared...

This place deserves a high rating. The owner of the place was very professional, kind, and extremely on top of everything. My husband and I were coming in for breakfast and just when I thought I was coming in to Carl’s Jr. fast food joint, I came in to a high quality restaurant that was VERY clean and welcoming. I told the owner working in the morning that my husband and I were pleased with the service. The coworker working with her was fast at making the food. The owner served us our food, I didn’t even have to walk over and bring it over, she brought it to us! And on top of all of the good things of how this restaurant is running, the food was super good. I only got hash browns and if you can do just hash browns on point, everything else is gonna be a 10/10. My husband says the food is always made to order every time he’s been and it’s so hot that you need to blow on...

I thought I was going to enjoy A Truffle Burger From Carl’s Jr. after passing up my favorite Five Guys, So I proceed to try Carl’s Jr. Place my order for a single which came to be 10$ bucks, costing that much it better be better than Five Guys, my order is prepared pulling out of the driveway when I noticed my burger cooked beyond safety regulations, burnt dry then a B$?@&, I take it the lady from the drive through like no it’s supposed to be that way, somehow they end up making it immediately, left me wondering why didn’t I get that patty initially, waste of gas, and time, to drive back to a location where staff is hesitant to make a new sandwich, I am Officially Done with this location, do give me what’s been laying around all day, and you sell it to me, when fresh patties are available why...