St Ives A Pub & Eatery — Restaurant in Alamosa

Disappointed. Period. The food was subpar and the service was much much worse!!! If you decide to eat here 1) Pray that the staff gets your order right because you will pay,no matter what, and the owner himself will not make things right. 2) Give yourself abundant time because the service is slow and part of your order may be wrong and/or forgotten (in our case it was both). We were meeting family to visit nearby Great Sand Dunes National Park and a party of six of us came on a week night for dinner. We waited about 50 minutes from the time we ordered to the time we got served. My niece does not like guacamole and she ordered a chicken wrap WITHOUT guacamole. When the wrap arrived, it had guacamole on it. Because I like guacamole, I traded her some of my quesadilla for her wrap. I ate part of the wrap, but the guacamole on it was terrible (it had a very strong metallic flavor). We had also ordered mozzarella sticks that never arrived. When we inquired, we were informed that they were “out of mozzarella sticks.” (Information that would have been helpful when we ordered, not when we expected them to be served, AND BEFORE THEY WERE ADDED TO OUR CHECK!) Long story short, my husband spoke to the owner and articulated the issues here— that we got the wrap with bad guacamole on it after requesting WITHOUT, and that mozzarella sticks had been ordered and added to our check, and we only were informed none were even available when we inquired!! The owner took the mozzarella sticks off the check, but he would not budge on the cost of the chicken wrap that they incorrectly prepared. Allegedly, he sent the waitress to check and see if any of it had been eaten. My niece had not touched her half and I had eaten part of the other half that I traded her my meal for. Since some of it had been eaten, he would not even discount our check. He told my husband that it was not necessary to take any measure to make things right or keep our business since we are not from there and wouldn’t be back anyway! He said, “I’m probably never going to see you again, so why would I discount you?” This was inappropriate since his establishment made the mistake!! We were very nice about it, but it was unfathomable that this was his response. So…. If you’re from out of town like we were, beware! This is NOT the place you want to eat. This owner clearly does not regard the business of out-of-towners!!! I have every sympathy for small business owners, especially these past couple of years, but this one clearly does not need...

To start. The food was just ok. 15 min after we sat down. It started to storm, down pour. We where seated in back. The water started to come in the back door. Moving closer to us by the min. The staff was running around trying to open the back door to get the water to run out. It was already door high. Water was dripping from the ceiling in several places. There was water running down the walls. The tv's and lights kept flickering. A man that was at the next table would not let anyone go to the bathrooms because the water was dripping from the light fixtures. He said someone walking in the water was going to get electrocuted. The water got to our table, so they moved us to another table. We got our food and started to eat. Water started to drip on our new table. We tried to move our table, but it was dripping from multiple places from the ceiling. So we had to move to another table near the front door. We moved our own food and drinks. The staff was trying to work, but lets face it. They should not have to deal with this type of issues. One customer said this was the worst he had ever seen it. WHAT... How many times does this need to happen before the owner fixes the roof. So the bill comes, they gave us a discount... wow. Must not comp anything ever!! This is not acceptable. I think the state inspector needs to know about this problem before someone gets hurt. Not only is it an electrical hazard. But what about the integrity of the roof/ceiling? The ceiling was covered in black plastic. I dont live here, but visit... we will never go here again!! What about the safety of your customers...

Great place, slow service:

Online it said they were open until 11pm. Well we went there really being the only place in town open that evening. I think we got in around 9:30pm and we sat down. We ordered around 9:45pm. Well don’t know what happened but they didn’t make our order until like 10:30-10:45.

Apparently they close at 10pm. The older gentleman that was taking our orders was very nice and very polite about it (lateness of food order) Even the gal that was cooking our food was very apologetic about the lateness of our food.

Had we gotten our food earlier I’d hands down give this place a Five star rating. But waiting over an hour for food, well there’s just not any excuse for it (small bar/food place where you can easily see anyone inside that part of the building) We ordered four burgers with fries, and a big order of wings. The wings were some of the best I’ve ever had.

Like I said they were polite about whatever the reason the huge delay on the food was. They were kind and sincere about it all. All in all about 80 some dollars in food. I’d rather eat here than at a fast food place here in Alamosa. Whenever I come back as I frequently do, I will eat at this place again and again. Well worth the wait, after a long climb on...