McDonald's — Restaurant in Alaska

When I arrived at the drive through, I was fourth in line. Two cars ahead of me, I could tell the driver was ordering for a larger group, so I settled in with KLEF playing a lovely piano sonata to await my turn. Arriving to the speaker box, I was clearly told "welcome to McDonalds, i will be with you in just a moment." Being a perceptive soul, I insisted "Take your time, I'm still deciding." Not 15 seconds later, my mind made up, the voice returned, "I'm sorry for the wait. What may I get you?" "The wait was no problem," I reassure the stressed worker during rush hour, "I would very much like to have the McPick2 [filet fish and triple cheese burger] as well as one grilled onion cheddar burger and one-10-piece chicken McNuggets," I finished. "With your nuggets, what dipping sauce would you prefer this afternoon?" inquired the employee gently. "Barbecue, please and thank you." was my response. "If the screen correctly reflects your order [it did] your total will be -omitted-, please pull forward to the first window." Moments later, departing the first window having paid the full amount, I arrived at the second window and awaited for hot, fresh food to meet me. Out of the drive-thru window was Kevin, whom politely expressed gratitude for my choosing McDonalds this gorgeous afternoon, briefly listed the items I had ordered and was about to receive and finally asked if there was any thing else he could do to be of further assitance. I declined his generous offer, was bequeathed my baggie, and reminded to check out the survey online to express concerns and/or compliments, then promptly reminded to have a good afternoon. The line continued on as I departed, and having eaten the deliciousness I was given, I am pleased to report that 4stars [80th percentile of excellence] was definitely achieved by the entire staff and crew of this location. Outside appearance, clean and bright; uniforms pressed and clean; food arriving promptly, accurately, politely and deliciously; and being treated as a patron should be, with patient understanding and generous diligence. Thank...

So disappointing! Please make sure you double check your sandwiches before taking off because these employees don’t care about what is being requested on the receipt & it’s obvious look at all the wrong orders that people reviewed on. I’m allergic to cheese so I requested NO Cheese, No Sausage, sub with REGULAR BACON & I got everything I didn’t ask for. I called @9:10am 04-5-22, they wanted me to drive back but I was already on the other side of town by then. plus that’s a waste of gas. How is it hard to do the job correct so us customers don’t have to waste gas driving back because of an employees mess up? Luckily I looked at my sandwich before taking a bite because I would be in the hospital right now, not being able to go to work the time I was scheduled due to an allergic reaction. I’ve never had this problem! You go through a drive through, sitting there having the gas running, paying McDonald’s, then heading off just to see that what you paid for isn’t what was given to you. A lot of customers had this same problem this morning, orders all wrong; people having to drive back then wait in a line again that could’ve been prevented! Plus their chicken nuggets, French fry’s tasted stale, like it was a batch from yesterday or the day before. This northern lights blvd location isn’t...

As a delivery driver, I sometimes lose all motivation when picking up orders from your restaurant.

The same situation happens every night after 10 PM: the lobby closes, and the restaurant operates only through the drive-thru. Why do couriers have to wait in line for 30+ minutes just to pick up a prepaid order?

The average payout per order is $5-6, yet I waste valuable time and miss out on other deliveries. Why not keep a dedicated window open for couriers so we can quickly pick up orders as they are ready?

Instead, the pickup window is closed, over 20 orders pile up (as seen in the photo), and both couriers and regular customers are forced into the same long line. The consequences are: Food becomes inedible. Fast food loses its quality and gets cold within 10 minutes of sitting in a bag. Traffic hazards. The entrance and exit to the restaurant, especially from Northern Lights, get completely blocked by cars. Courier workflow is disrupted. We shouldn’t be wasting 30+ minutes just to collect an order that could have been handed over immediately.

The solution is simple: the courier pickup window should remain open after 10 PM and not depend on the manager’s mood—open today, closed tomorrow. This would benefit customers, couriers, and your...