Subway — Restaurant in Albany

I ordered online and when I got there 30 minutes later my sandwiches were not ready.(but I could see they were busy so that didn't bother me. I didn't mind waiting for them to get to my order). What bothered me started when they stated they were out of avocado. Subway team member A says to me "We are all out of avocado." To which I respond "that's okay. But you will be reimbursing me for it." (Because avocado is $1.49 to add to each sandwich and I bought seven sandwiches of which five had avocado) The Subway team members A and B look at each other then Subway team member A says to me "I don't know how to do that." To which I replied "well, avocado cost extra and if I can't get it that's fine but I want to be reimbursed for it." Both subway team members look at each other again and this time Subway team member B says to subway team member A "Just open another bag." So to my surprise I was under the impression that they were out but really they just didn't want to open another bag for me and my sandwiches. That seemed odd and kind to shady but oh well. As they continue to make my sandwiches they constantly bicker about who made what sandwich and where they were with my order. When I offered to open the sandwiches up myself and see what was what to help with their confusion they snapped back "We know what sandwiches was what, We just need to label them." Ok. That was a little rude but oh well I continue to let them work. When they were done with my sandwiches I said thank you and left. Only to get home and realize they messed up on not just one sandwich but three sandwiches. We live a good 20 minutes away from Subway so going back wasn't an option. They were not only rude and shady (The avocado) they also ruined my family's dinner. I would gladly go back and see if I can have a different experience maybe a better one but that one was awful. I don't know the people's names except it was a young gentleman and a...

I placed an order using the subway app. After getting home I realized my whole order was wrong. I called to ask if they would make it right. They told me to bring back in my subs. After going back the lady started telling me that I was wrong about what I ordered. Treating me like I'm lying about the situation. She asked me to show her what they had wrong. After basically calling me a lyer and making me prove to her that I wasn't she made a comment loud enough for the whole store to hear. Making it seem like I'm being a bully. Today wouldn't of been a big deal. But only 1 week ago I was in the same situation at this same location. Being treated poorly because they did not make my order correctly. They have lost my...

I will not return to this subway location. Two times in a row I have been there and they were out of roast beef but for some reason the other Subway locations in Albany have it. When I asked to sub for a different meat, they said that’ll be a two dollar extra charge even though they are out of roast beef that normally comes on the sandwich. I asked why they can’t substitute when they are out of the meat that comes on my sandwich and they said they are not allowed to do that, it’ll be two dollars extra. On top of that, the sandwiches are made very sloppily and spill out everywhere. I’d recommend going to a different location, costumer service here...