Tropical Smoothie Cafe — Restaurant in Alexandria

Not different from others in this chain: high calorie smoothies, perhaps better described as fruit-flavored milkshakes. Saw them dumping in scoops of powders into the blender (I did not add protein or anything)? I assume in place of real fruit to cut down on cost as I did not see much fruit go in. I used to go to Tropical Smoothie Cafes more often. Once you go to a place like South Block where they use real and healthy ingredients in their smoothies, it's hard to go back to these faux healthy chains that give you basically orange juice with added sugar to make you feel like you're making healthy decisions. But hey, I gave it another try, threw most of my drink away because I could not stomach it. Disappointing that they couldn't find something better to come to this...

I’ve been a customer of tropical for many years and was so excited that one was opening only 2 min from me! It’s very rare that I’ve had any issues with my orders from other chains, however tonight I went to pick up an order that my S.O ordered for us for my meal to not be correct): I was very disappointed seeing as I ordered the chicken pesto and what I got was chicken(in flatbread) with some lettuce and a spicy sauce with cheese (I can’t eat dairy). I’m giving the benefit of the doubt since I know the place just opened but I wanted to bring awareness to this because customer service is so important in my book especially when it comes to receiving a correct order, I don’t know if the worker was confused but it would be great if the workers could be more...

I placed a to go order and the food still wasn’t ready 20 minutes after the pickup time. The smoothies were ready upon arrival, but by the time I got my food to bring to my wife, the smoothies were half melted from the time it took for the food to be ready. After all of that, they put chicken on my VEGETARIAN wife’s food when she ordered “no protein”. Team members had an attitude and argued with me when I pointed out the issue and asked for a replacement.

Also, the team members weren’t speaking to the customers at all when they were placing their orders or asking questions. It was very odd.

Very...