My wife and I got married, and my gluten free cake (I am celiac) was ordered the Thursday before our Saturday wedding. We placed the order online, gave some details of what we wanted, and said it was for our wedding reception. The morning of Friday 2BWhole called to confirm details. Initially they said we could not get pink flower icing decorations, but they’d do white butter cream decorations. They also said it was the first time a wedding cake was placed online for order. The order was for a ten inch round cake. The order was initially placed for a noon pickup. After the call Friday morning and confirming the pickup time, then on Saturday morning I called the bakery and asked if I could pickup the cake between 10:00 AM and 10:30 AM. The lady who answered said the cake was ready and I’d be able to pick it up early. I drove from Lawrenceville to Alpharetta (45 min drive one way). I saw 2BWhole along the street. Initially I thought parking was tough to find. I turned onto a road that ran along the backside of the bakery. Noticed a lot that did not show permits or pay for parking. Found a spot and was able to park then walk in between the bakery and another building, to which I was directly on the front side of the bakery after walking. Entered the place asked for my order. First opening the box the cake was picture perfect. The taste latter at the reception was amazing. I still have half the cake, there was another cake that was gluten so I as the groom kind of asked if people would eat that cake mostly… a little selfish. If you want a pretty cake and tasty treat 2BWhole is the bakery to go to. See the cake picture in...
Read moreThis bakery has some serious communication issues. I previously had purchased a graduation cake here in 2021 and loved the result, so I planned to get a cake here for my 21st birthday. First of all, after placing our order, I got a call asking to confirm the order. We had already paid for the order at this point and had email and phone communication. Then we got a call letting us know that they quoted us the wrong amount for the cake by $20, a few days after we ordered and paid. A few days later, the original pick-up date was changed a couple of times due to a family member passing away. I was assured that I would be able to pick up the cake on a certain date. Verified MULTIPLE times with the person on the phone. I was in the area today (the day before pick-up) and stopped by to confirm again due to so many communication issues. I was then told that my cake could not be done by the promised time we discussed over the phone, nor could it be done in the next week. We were offered a cupcake and asked for a refund.... The cake was very small to start at $55 and costumer service was totally lacking. Until communication is worked on, I could not trust this bakery to make cakes on time and correctly for a special event. Extremely disappointing. Had I driven an hour + away to pick up a cake that wasn't there, I would have been...
Read moreThis place has been heaven sent for me.
I deal with a laundry list of allergies and have not been able to enjoy many of the treats that others around me love so much. Needless to say I've since discovering 2B Whole 3 weeks ago I've spent an uncomfortable amount of time going to and from my house in Snellville to pick up my now favorite baked goods.
I feel safe and at home eating pretty much anything that they have to offer. The staff is knowledgeable about what goes into the food so you can even ask them if you have doubts. I knew I was in good hands when the gentleman helping me check out was able to text the owner to make sure there was no almond flour in a dessert I wanted to try, and he received a response almost instantly! The food- 5 stars The customer service- 5 Stars You won't get much better then this place with or without allergies, so if you're in the area I would suggest you checking them out. You may even run...
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