First Watch — Restaurant in Alpharetta

I'll start with the good: the food. I had french toast with berries and a lavender whipped cream and it was fantastic. With it, I ordered their purple haze drink which was a delight. I'm always looking for a food experience that's different and this delivered. There's other things that I would like to try at some point but idk if I'll be back, at least not to this location. The bad: service. I was acknowledged when I came in and seated immediately. It wasn't busy, so I didn't think it would take long to be served. I had already looked at the menu online and knew exactly what I wanted. I briefly looked at the menu and put it down to show I'm ready to order. I saw no one around, so I started reading my book, waiting. Idk how long I waited but I finished a couple chapters before my waitress even bothered to ask for a drink order. I ordered my meal, let her know that I wanted my drink with the meal and to bring water in the meantime. Then I waited. Then the water. Then more waiting. She brought out the food, no drink, and I waited. I decided to go ahead and start eating without my drink before she returned with it. Why she didn't have it with the meal, as I requested? Idk. I didn't see her again til she brought my check. By that point I had been long finished and was playing games on my phone. I was here for over an hour and maybe 10min of that was spent eating, the rest was waiting when the dining room had almost no one on it. I don't like leaving bad reviews but this...

Made it right!!! The 5 stars might throw you off a bit when I say that the dish I ordered did not come out right the first time but hear me out… We came during a very busy time, we called ahead and waited about 20 minutes once we arrived. We were greeted by management and he was very pleasant. Once seated, we were greeted promptly. Our waitress was very nice and took our order. Well I decided to order something different today and sprung for the skillet. I had specified a certain way to prepare it and it came out all wrong. When our waitress came to check on the food, I explained to her why it was wrong. Disclaimer: I almost never send a plate back, this dish wasn’t as expected. I wanted to go back to the Turkey power wrap instead. She apologized and called for the manager who came over to explain what happened. He then offered to fix the meal and give a gift card. The power wrap came out perfect! Actually, the best wrap ever at First Watch! It was worth the wait. Now, 5 stars because they made it right and with great attitude!! It’s not always the problem that defines a business but their response. I was never upset and explained to them that sometimes mistakes happen. Their attention to this mishap and making it right was spot on. I appreciate customer service like this, they took care of their customer today and earned one for years to come! Thank you...

My wife and I stopped in this afternoon for brunch to find they only had 5-6 tables taken so we were thinking this would be and easy experience since it appeared they had more than enough staff. After standing up front for about 4-5 minutes someone finally sat us. We looked over the menu and then waited as numerous staff walked nearby. No one greeted us or asked if we wanted water or coffee. After 9-10 minutes a waiter, who walked past us 2 or 3 times asked if we would like something to drink. We actually told him we were ready to order and did. Although the restaurant was slow they were well staffed but the food took over 20 minutes to arrive. I walked up to pay and again waited a few minutes until someone acknowledged us and came up. I mention to the girl ringing me up the service was really slow today from when we first walked in until now when we were attempting to pay. I could could see by the look on her face that she did not like my comments and was quiet until I turned to walk away. At that point she says, "you have and wonderful day sir" in a very sarcastic way and tone. I stopped, turned around and asked her what her name was and she replied, "I don't have a name."

Plenty of other restaurant I will be going...