Cafe Murano — Restaurant in Altamonte Springs

Absolute worst restaurant experience ever! I made an outside reservation a month ago for my anniversary this past Saturday. We were seated at a table for four in the far corner of the patio with a very limited view. We were right next to an office building and some broken chairs. We asked if we could move over to a table for two under the covered section since the weather was starting to look stormy. Our waiter went in to ask the hostess and he came back out and said that those tables were reserved and that we could stay at our table or move inside to high top tables next to the bar. At the time, we were the first party outside on the entire patio. We decided to stay because we wanted the outdoor environment and we hoped the weather would hold out for us. Soon after that the skies opened and it started raining very hard. Our waiter helped us move over to a two person table in the covered section. A couple with their dog had asked our waiter if dogs were allowed and he said yes and they went to the hostess station to inquire about a table. They were then seated directly behind us in the covered section that we were previously not allowed to move to. They had no reservation. Another couple who had been eating at an uncovered table had grabbed their plates and moved over to the covered section. Not even five minutes after we moved, our waiter came back out to tell us that my girlfriend and I could not sit at that table and we had to leave in twenty minutes or less because they had other reservations. He told us that he was yelled at for allowing us to move out of the pouring rain. He was new to the restaurant and felt awful for telling us to leave. He seemed distraught. No other party was told they had to leave the restaurant. We were not even halfway done with our food when we were told we had to leave. We never were able to finish our food at the restaurant and took it to go. We felt that we were not valued as customers because we were a young lesbian couple. Customers should not be treated differently based on their age or sexual orientation. I chose this restaurant because on our first date we walked around Cranes Roost park with milkshakes. I wanted to pay homage to that special night by going to the restaurant overlooking the park. This was an awful experience and I urge anyone reading this to take their business somewhere else in Altamonte where they will be valued as a customer. This was absolutely unacceptable to me and I cannot believe my girlfriend and I were treated this way on our anniversary. We...

I booked my wedding reception dinner outside on the patio June of 2023 for a wedding date of 12-12-24 which is 540 days ahead. I would like to add I met w the manager THREE times including the wedding DAY when I came by 1pm with the table decorations, gift box, and flowers. The manager took the decorations and double checked everything in his notes, cake location, buffet, heaters and assured me all would be okay….when we arrived after our chapel wedding about 30 minutes after our family NOT one decoration was out, no heaters lit, no drink tickets on place settings which had been (prearranged to be provided to our guests) so they were all buying their own drinks inside at the bar. The cake was also no where to be found. When I asked the waitress where everything was she said she had no idea what I was talking about. She said all she knew was the cake was in the fridge. I said l wanted to speak to the manager, Trent who I had been conversing with since booking, but he was not there. The only thing I could do was talk to the night manager. He just apologized and said he didn’t know. They never brought our food out until 7:30–45 min after our scheduled dinner at 6:45…which I was mortified when family was asking why the dinner was still not on the buffet line. The decorations were eventually brought out and dropped carelessly in front of my guests while the waitress rolled her eyes and acted annoyed making a sarcastic comments that my guests heard. The same waitress had told my best friend when they arrived that they were not sure they had any propane for the heaters mind you it was a 62 degree night. We also had been told there was a bluetooth system to share our playlist of music and there was not. Thankful that I brought my back up speaker. The cake was brought out but w no cake cutter and when asked we were brought a machete (see photo) basically useless to cut cake. I will say the actual food was the only saving grace it was good. At the end of the night, I emailed Trent and I got more of the same sorry and no excuse taking full responsibility. I will never recommend this place for more than grabbing dinner. The way they ruined my wedding dinner which was a party of 32 at $31 a person so we were spending lots of money to take care of our guests. The attitude and lack of empathy was absolute negligence on their part and if I were manager the staff working the dinner should be fired. Never will I share a positive experience...

My mom was so excited to share one of her favorite restaurant experiences with me on her birthday, so we made a reservation to celebrate. Sadly, the day we went turned out to be the worst experience she’s ever had there—and based on how we were treated, I honestly had a hard time believing it had ever been her favorite.

When we arrived, the hostess was very unenthusiastic and sat us in a room filled with large families and crying babies. It was early in the evening, around 5:30 PM, and the restaurant was maybe 30% full. The other dining area had fewer guests, so we figured if we were going to enjoy a nice dinner, it made sense to ask for a different table. After about 10 minutes of sitting in the noisy room—without even being greeted or offered water—we both agreed it would be better to move.

We walked to the hostess stand to request a different table. The original hostess wasn’t there at first, but returned while another staff member was assisting us. Both of them seemed noticeably annoyed by our request. I mentioned it was my mom’s birthday, hoping it would add some context and soften their reaction—but they brushed it off and continued to treat us coldly. They told us the tables in the other room were reserved and our only option was to sit outside. We agreed, and as we walked to the patio, we passed by the other dining room which was mostly empty tables (at least 75% empty, not including the bar area).

Once seated outside, it took another 10–12 minutes for a server to greet us with water, by which time we were already ready to order. The rest of the experience wasn’t great, though not as bad as the initial interaction. I asked my mom if this was typical service for the restaurant, and she said no—it was completely out of the ordinary. Still, at the end of the meal, I tipped the server 20%, though I honestly felt reluctant to do so given everything that happened. When we left, the other dining room was still mostly empty (like at least 50-60%), so I still don't comprehend why they couldn't accommodate our request.

It’s incredibly disappointing that this is how they treated us—especially on my mom’s birthday. The hostesses seemed too wrapped up in their own egos to simply accommodate a kind and reasonable request. My mom may go back again with her friends, but I won’t be returning. I’m genuinely upset by how she was treated on what should have been...