Subway — Restaurant in Altamonte Springs

When this place first opened the service was good and efficient. however I've changed my mind now. I ordered a simple tuna sub online, and arrived at the time it was promised. There was only one employee working and he said he hadn't had a chance to make my order yet, so I needed to go sit and wait until he got done with the only other customer there, that he was helping currently. So I sat down and waited patiently while he finished with the current customer. In the meantime two more customers walked in, and he started waiting on them instead of making my sandwich, even though I had been waiting there for 10 minutes already. When I went to the counter and complained, he said that walk-in customers were the first priority. He could have easily told me that he could cancel my online order and I could wait in line to be the next customer. Thus after waiting for 10 minutes already, I would have to wait another 10 or 15 minutes while he served the people who came in after me. I'm not sure in which universe this is considered good customer service. However I'm definitely not going back to this store again, and I've been a loyal customer there since this store opened. Two thumbs...

Decent food but terrible service and terrible attitude!!! Ordered 4 subs on the app. Got to the store and no one was in the store. The lady behind the counter looked confused and was struggling to make the subs. 2 were already completed and wrapped up. She was working on the last 2. The tuna sub I ordered was being prepared. I had asked for the bread to be removed in the app order. However, as she was finishing the tuna sub I noticed that no bread had been removed. I asked her about it and as she continued to finish it, she said she could remake it but offered no apology. I didn't want to wait so I said not to worry. After all the subs were made we took them and left. She did not smile or say anything when we left. When we got home the bacon, egg, and cheese flatbread sub had no bacon. I called the store and told the same lady the issue. She said to bring it back and she'll remake it. I told her that I couldn't come back(I also really didn't want to go back either). She again offered no apology and no other concession. TERRIBLE...

The past two times i have been to this location have been beyond sub-par. The first trip there I had a new girl make my subs and she was watched by her coworkers yet nobody told her that she was doing things wrong, there was almost no meat on my sub and she went so light on everything that i basically had toast. It is not her fault but whichever manager was on shift that day had zero work ethics. My second trip there was a woman in a black collared shirt, which I assume was the manager on shift at the time Wednesday Dec. 14th. Two subs took 14 minutes to make which is sad, and she had an attitude and never once smiled or welcomed us. Worst of all, the entire lobby was disgustingly dirty including their small round table near the drink station and we were the only ones to walk in for about 15 minutes prior and there was no effort to keep the place clean or presentable in both staff and atmosphere. I WILL NOT be returning again, I much rather take a trip to the Altamonte Mall Subway for...