amici 30A Italian Kitchen — Restaurant in Alys Beach

I would like to start by saying the only reason I am posting two stars is due to the Host manager (Nikki). The food was good and our waitress was spot on. We arrived and were told it was going to be 1.5 hour wait. That was ok with us. There was a table to the side that wasn't fixed up for anybody so my wife and daughters sat there to wait. There is about 5 or 6 more tables there all fixed up but nobody was sitting at any of them. We wasn't told that we couldn't sit there. We had been there for a while, possibly about an hour and Nikki tells us that we need to move to the other side to sit because they were going to use the table. Well there was no spot to sit on the other side, she just waved us off like we didn't matter. That made us upset, but we just moved to the parking lot and just stood there. Again there was nobody in any of the tables there. After about 30 mins or so we received our message that it was time to sit. Well where do you think she put us..... IN THE SAME SPOT SHE TOLD US TO GET UP FROM. This just put the icing on the cake for customer service for us in a bad way. It was about 30 mins later before they ever started to seat people at the tables outside. After speaking with our waitress, she informed us that Nikki has upset many people and that was just "her" way. She also spoke to Nikki who came to our table and ask if we needed anything. No.... Can I help you, or you guys ok. Nothing. I was like... we don't need anything. I found out later that she told the waitress that she didn't do anything wrong. We also watched a large table get treated very unfairly and was told that they needed to fix “their” problem that it wasn’t “her” problem. I seen 5 people leave from that group and never come back. I was appalled. I would like to express to this place that if that is all you can find to put over customer service then something is TERRIBLY WRONG. She needs to definitely find another job that fits her terrible attitude and the way she treats people and it doesn't need to be here. This place is way too good to have someone like this behind the counter. Put her washing dishes. She will probably excel in that department. Our waitress knew that we had been treated wrong so she went above and beyond for us! Put her in as the new customer service manager. She would definitely do...

Third visit to this very nice restaurant that also compliments itself with a sister Mexican restaurant joined together by a entrance of outside tables . Excellent facility 5 stars ✨ Tremendous food and outstanding quality both restaurants. Truly some of the very best 5 Stars ✨ The problem is the service from the Italian side on Saturday, June 10, around 1:30-2:30 pm was absolutely the worse I had ever had . Gentlemen waiter, first told us that let him get all the drink orders to save him a trip followed by he wants to catch a glimpse or two of some soccer match on the restaurant’s TV’s in about 15 minutes . I wax completely shocked but he must have been serious 😂. Tea never refilled, water never refilled, the couple that ordered Mexican food sat down after we did, ate and left before our food arrived . A complete waste, mess and embarrassment to a excellent restaurant that you can tell is lead by good people. They like so many in business are struggling to get folks to work that don’t see the vision these owners do for their fine restaurants and they certainly are good. When I did see the gentleman that took our order, he began telling me ALL the reasons why his service was so bad this day. My response was very politely.., that is not my problem… see your management. Other recent reviews have stated the same story as mine it seems . ✨ In summary, to the owners… great job on two of the best restaurants in the area along the coast . The food your establishments serve us the best and sincerely shows your commitment to your customers. However, in a time where employment is stressful with staffing please don’t let some employees ruin what the success you have achieved and will continue to achieve until folks get enough of situation experiences like mine or several others reviewed lately. Even with the awful service, I am willing to try again in sincere hopes that it was just a foul ball for the restaurant. My opinion, only, but congratulations on hitting it out of the park with a great location, great ambiance and excellent 5 star food with quality...

Brussel sprouts were good, but the service was horrible. I am a local and couldn't believe the price we paid in comparison to the bad service. We went here to celebrate a birthday of one of my best friends (Military veteran). There was 7 people in our party. Our waitress brought one small plate of bread (about 3 pieces - or 6 - 1/2 slices) to share amongst all of us, yet smaller tables with 4 people got 2 plates of bread to share, so I'm not understanding the math here.

She never came back to refill any of our drinks or to check on us. When I asked the male "food runner" who brought out our appetizers for some more bread to share he said "there's a charge for that." So, when our server came back, I asked her about the bread charge and she admitted she didn't provide us with the correct amount for our table and said we wouldn't be charged for it, but I was embarrassed to have to ask since this is an "upper scale" Italian restaurant.

The food was poor quality and 2 of the 7 people in our family got very sick, one being a nurse. She had symptoms of food poisoning and started vomiting 2 hours after eating her meal that she shared with my daughter who also got sick with nausea and vomiting. (They had some kind of fettucine pasta alfredo dish...)

Needless to stay the birthday party ended after dinner due to 2 of our family members getting sick... I would recommend going elsewhere, not sure what's going on in the kitchen but somethings just NOT RIGHT.

If you want good Italian that is worth the $ and you won't get sick..it is worth the drive to Destin..go to Mimmo's. Great service, great food,...