Chili's Grill & Bar — Restaurant in Amarillo

Chili’s Math Ain’t Mathing. So I ordered a 3 for me for $14.99. Supposedly for $14.99 you get a drink, an appetizer and an entire. So I ordered a soft drink, then according to the menu for $3.99 you can upgrade the appetizer to a triple dipper. So everyone agrees so far that $14.99 plus $3.99 equals $18.98 and there is no $5.60 anywhere in that sentence. So my receipt comes out and I have a $14.99 charge for 3 for me a $5.60 appetizer charge and a $3.99 Dip Trio charge. The waitress couldn’t explain the $5.60 appetizer so she brought the manager over. The manager said that’s just the way it rings up. I said I’ve never seen $5.60 on any receipt before as I order this all the time. I asked her if she could bring a menu so she could explain what I’m missing. She actually rolled her eyes at me and went and got a menu. I asked her where the $5.60 was coming from on the actual menu and she said she couldn’t explain it but to trust her the charge was correct and she could do absolutely nothing about it. I know it’s just $5 but the fact she rolled her eyes at me and then couldn’t explain where on the menu $5.60 came from is what went all over me. I have included a copy of my receipt from today, my receipt from September 28th that has no $5.60 charge for the same items and a copy of the menu so that maybe someone can show me...

I can't even give Chili's on I-40 Amarillo a one star. Very disappointed in our visit today and now I remember why we don't go there very often and now won't ever go back. Got seated pretty quickly and asked us to download the menu. Well.... couldn't do that because it wouldn't let me connect to the WiFi. Waitress came to get our drink order and we told us our problem and she brought us regular menus. Great. Ordered drinks, queso appetizer and meals. Took a long time to get our appetizer and soups. They had to make more potato soup they said. Our soups were lukewarm. Not even got enough to melt the cheese. Queso was lukewarm also but ok. Not great. Finally got our meals..... My husband's shrimp pasta was so dried out it looked unappetizing. My daughter's looked better. They took it back and remade it, but the pasta wasn't cooked all the way. My daughter said her pasta was the same, but she was so hungry she was going to eat it anyway. Needless to say, my husband didn't finish it. I also had to wait for tea refill, which were brought by a manager and my daughter's refill was not what she originally ordered. They were not very busy as we were there about 1:00pm and didn't leave until...

Decent as far as Chilis go. We were sat in the bar area on a very cold day Amarillo (-5 with the windchill) in the draft corridor or the doors, but we got reseated and all waa well.

The food was the norm for Chilis, which is fine because that what I come to a Chilis for...consistency. My triple dipper was tasty as always.

It was all day happy hour on the Tuesday I stopped in, so it was great to get a tall beer for 3 bucks and change.

They also had these really awesome tabletop touchpads called Ziosks where you could peruse menus, reorder drinks, play games, read online newspapers, and even pay your check. I did pay my bill via my Ziosk and it was neat that they had a sliding scale for the tip which adjusted the bill based on the percentage. The only issue I had was it printed me a blank receipt, but I was able to get a copy from the waiter.

The service was good and our waiter Mike was nice. The only real gripe I had was it took way too long for our food to come out. It was almost 30mins before we got our meal and for a Chilis that wasn't that busy when we ordered, it was a bewilderment as to what took so long. Other than that, it was a good pitstop in the frigid...