Five Guys — Restaurant in American Fork

Ok. What happened to the staff there? I've been to Five guys many times, in several locations, and tonight was an absolute joke! Myself and 4 family members made an order. The wait time wasn't too bad, for there was a continuous stream of customers walking in and ordering. The trouble started when our number was called out and I went to retrieve a single bag, that was stuffed to the rim with fries. Ok. What about the burgers, sandwich and shake? I took the overflowing bag back to the table my family was sitting at and had to literally dump out the contents onto a few napkins we laid out. After a few inches of fries, we found the three (little fries cups) buried underneath. Ok. That was a bit ghetto/ tacky. Why couldn't the fries get put into their own bag? Alright -1 star there. Next, we find that we weren't given every burger we ordered. After bringing the receipt to the counter, the annoyance response I received was new and unexpected. I understand that you're a busy chef, but there's a polite way to communicate. -1 more star. Next, my brother had ordered a shake, and called out to me saying we didn't get it, while I was still standing next to the chef. I turned back to the chef and received an obviously fake smile and a well recited "We will get it to you, it'll be about 5 min." . . . . . . Alrighty then, -1 more star. We've only received a portion of our meal and after trying to get things straightened out, getting nothing but frustration and irritation for the next 3 min, you're down 3 stars pal. Finally, I sit down and try the fries that I don't see any other family member eating, and nearly choked. Let me say really quickly, that I love spicy food, and my Hispanic friends have changed my last name to Lopez because I eat my food more spicy then they do. I nearly choked on these fries because there was more Cajun powder/ seasoning caked onto the fries, then there were fries. These fries weren't spicy, but just tested horribly. Like really bad. That was a waste of $15 on just the fries. -1 star. Lastly, I had ordered a bacon cheeseburger with jalapenos. What did my burger have? No bacon, and no jalapenos! I'm done. -1 star. We were shorted a burger, a shake, bacon, jalapenos and edible fries. We were dealing with millennial children, still in high school, that were distracted by and playing with friends over the counter. Alas, every member of the family wasn't satisfied and requested that I share this event we lived through. It may be an infrequent circumstance, that we had the misfortune of receiving. Regardless, I have no...

I mean... It's Five Guys... I first tried Five Guys about 16 years ago out in the DC area, and it kinda ruined a lot of other burgers for me. When they came to Utah, I was pretty stoked.

If you like a good burger and fries but haven't eaten at Five Guys — it's time, my friend... It's time. I've had a better experience with the quality of the food at this location than at another local franchise (not sure why, but that's just my observation). It's been clean, and the service has been good, but most importantly, the food has been prepared with better care at the AF location.

What I love about Five Guys: The food is ridiculous. Everything is made to order, and you can customize your burger with whatever toppings they have, as well as ask for extra at no additional cost (this includes cheese and/or bacon if you order a cheeseburger, bacon burger, or bacon cheeseburger). The beef is so fresh and flavorful!

To me, what sets Five Guys apart is their fries. The fries are skin-on, cut on location (including a sign advertising where today's potatoes were farmed), and cooked in peanut oil to perfection. They actually taste like potatoes. The portions are absurdly large. They offer Cajun seasoned fries, which I prefer. If sharing fries with someone who doesn't want the spice, I ask for a side of Cajun seasoning so I can season my portion.

What I don't love about Five Guys: They've always been a little on the pricey side. But for what you get to eat, it's not a huge deal. The prices are comparable to what you'd spend at a few other local burger chains (all of which I also like), but with fully customizable, often meatier burgers — and WAY better fries (like, not even close to the same thing).

Something else that's cool is that they have self-serve peanuts in shells that you can munch on while you wait for your food.

If you wanna try Five Guys and you're in the general area, I'd recommend this location. Amazing food, great service, and cool atmosphere....

Attention all, of course they will apologize like all companies do; however, the proof is in the product an I have provided receipts. After a rough day at work for my wife I decided we would order some comfort food for my girl so she could just decompress and I could be there for her as support. We ordered a burger and fries and a loaded hotdog and fries… as you can see my wife’s hotdog is far from loaded. No onions, no peppers, no tomato, and virtually no sauce. I get that employees get busy and rushes happen but are you serious? This is the best you can provide customers? We know that ordering food comes with a risk that something will be missed, like the cheese from my triple patty burger I ordered (no picture), just went on with it because stuff gets missed sometimes. But, my wife’s hotdog…. Really?!?! This is America, how can you not make a hotdog? This is staple American food! We just passed the 4th of July this should be muscle memory this time of year. To keep a long story shot to anyone who has hung in this long, yes 5 Guys has good food; however, this location can’t manage to waist your time and ruin you dreams of some good comfort food. Pick anywhere else than here, they don’t care at all it’s just slap whatever together and push it out the door. Go enjoy your food somewhere else where you feel good about spending your hard earned money. Also ignore the mandatory “we are sorry about your experience “ comment that will come, because this isn’t the first time for us; however, we have decided this will be the last. P.S. Chick-fil-A is close just go there, at least you will get what...